Dedicated food service supervisor with expertise in staff training and sanitation standards. Proven ability to enhance customer satisfaction through effective complaint resolution and waste reduction initiatives.
Work History
Food Service Supervisor
2 Years 2 Months
Tim Hortons | 06.2024 - Current
Trained staff on food safety protocols and customer service excellence.
Implemented efficient workflow processes to enhance team productivity and reduce wait times.
Coordinated inventory management, ensuring timely stock replenishment and waste reduction.
Supervised daily food preparation and service operations to ensure quality standards.
Resolved customer complaints effectively, fostering a positive dining experience.
Kept guest and work areas clean, organized, and sanitized per established standards.
Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
Identified team weak points and implemented corrective actions to resolve concerns.
Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
General Laborer
1 Year 1 Month
DSV Solutions | 04.2023 - 05.2024
Maintained accurate inventory records through regular cycle counts and stock audits.
Ensured compliance with safety protocols, reducing workplace incidents and hazards.
Implemented organizational systems for improved storage space utilization and accessibility.
Assisted in training new employees on equipment usage and safety procedures.
Prepared orders for shipment by carefully selecting items from storage locations according to pick lists.
Education
GENERAL BUSINESS - Commerce
Canadore College of Applied Arts And Technology | Mississauga, ON | 12-2022