Lovedeep Bharjana
Calgary,AB
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Bell Canada
Toronto, ON
02.2021 - 08.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Updated account information to maintain customer records.
Avionics Inspector
Bombardier Aerospace
Toronto, ON
01.2018 - 02.2021
- Recommended replacement, repair or modification of aircraft equipment.
- Analyzed training programs and conducted oral and written examinations to assess competency of persons operating, installing and repairing aircraft equipment.
- Inspected Global 5000/6000/7000/8000 and Dash-8 Q400 aircraft for safety and airworthiness.
- Prepared and maintained detailed inspection, investigation and certification records and reports.
- Maintained excellent attendance record, consistently arriving to work on time.
Telecommunications Technician
Bell Technical Solutions
North York, ON
06.2014 - 12.2017
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked with customers to understand needs and provide excellent service.
- Installed and configured residential Fibe internet and TV services as per daily orders.
- Diagnosed and resolved complex integrated customer issues for implementation, maintenance and support of voice, data and VoIP applications.
- Set up networks and computers for business and residential customers.
Education
Certificate - Aircraft Assembler
Centennial College of Applied Arts And Technology
Scarborough, ON12.2017
Post Secondary Diploma - Computer And Network Support Technician
Humber College
Toronto, ON04.2013
Skills
- Customer Account Management
- Issue and Complaint Resolution
- Courteous with Strong Service Mindset
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Call Documentation
- Responding to Difficult Customers
Timeline
Customer Service Representative
Bell Canada
02.2021 - 08.2022
Avionics Inspector
Bombardier Aerospace
01.2018 - 02.2021
Telecommunications Technician
Bell Technical Solutions
06.2014 - 12.2017
Certificate - Aircraft Assembler
Centennial College of Applied Arts And Technology
Post Secondary Diploma - Computer And Network Support Technician
Humber College
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