Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Lovedeep Alampur

Summary

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Banking professional with extensive experience in client relationship management and financial product knowledge. Known for teamwork and consistently achieving results in dynamic environments. Skilled in financial advising and adept at adapting to evolving customer needs.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Personal Banking Associate

TD Bank
07.2024 - Current
  • Advise customers on bank services for their needs (e.g. loans and credit cards)
  • Manage customer bank accounts; open, close and oversee transactions
  • Resolve issues with banking services and accounts
  • Refer clients to inhouse financial experts, as needed
  • Reach out to potential customers to generate new business
  • Present financial products and services to existing and prospective customers

Customer Service Associate

TD Bank
05.2022 - 06.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Executes excellent sales floor merchandising and selling.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Resolved concerns with products or services to help with retention and drive sales.

Customer Service Team Manager

IO Solutions Call Center Inc
09.2019 - 01.2024
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Provided primary customer support to internal and external customers.
  • Handled day-to-day customer contact via phones, faxes and emails.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.

Office Support Assistant

SCI Logistics
07.2019 - 09.2019
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Executed record filing system to improve document organization and management.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.

Education

Diploma in Computer Programing - Engineering

Lambton College
12.2018

Skills

  • MS Office Proficiency
  • Data Entry and Maintenance
  • Calm and Professional Under Pressure
  • Issue and Complaint Resolution
  • Branch operations

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Certification

  • Canadian Securities Institute

Timeline

Personal Banking Associate

TD Bank
07.2024 - Current

Customer Service Associate

TD Bank
05.2022 - 06.2024

Customer Service Team Manager

IO Solutions Call Center Inc
09.2019 - 01.2024

Office Support Assistant

SCI Logistics
07.2019 - 09.2019

Diploma in Computer Programing - Engineering

Lambton College

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Lovedeep Alampur