Love Shah
Surrey,Canada
Summary
Hardworking and reliable marketing professional with strong communications, copywriting, and sales ability. Offering expertise in client relations and creating a positive customer experience. Highly organized, proactive, and punctual with team-oriented mentality.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Erickson Coaching International
Vancouver
12.2023 - 04.2024
- Edited & proofread the course content materials saving ~100 hours for the coaches every month.
- Prepared content deck (Learner Materials) making it easier to present topics and ideas in an engaging and meaningful fashion.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Conducted research online utilizing search engines such as Google or Yahoo!.
- Organized and maintained filing systems for physical and electronic documents, ensuring the accuracy and confidentiality of records.
Content Marketer
Wisdmlabs
Mumbai , India
09.2019 - 08.2021
- Conducted In-depth research & wrote blogs/listicles about WordPress (plugins & themes) – eCommerce & eLearning.
- Increased traffic to the website by ~250%, and improved assisted conversions by ~200% in the quarter.
- Applied SEO best practices - Target keywords and writing Meta descriptions to create high-ranking articles.
- Headed email campaign for Black Friday Sales that clocked $5k revenue (highest ever) through emails.
- Optimized content for the company’s WooCommerce Product (CSP) Landing Page to increase conversions by ~80 in the quarter.
Client Relationship Executive
ICICI Prudential Asset Management Company
Pune , India
06.2018 - 09.2019
- Conducted regular meetings with clients to discuss their financial needs, objectives, and service requirements.
- Advised and converted clients in regards to Mutual Funds investments.
- Educated banking channel (relationship managers) about different funds of ICICI.
- Developed plans to increase overall revenue from Mutual funds
- Assisted the banking team in closing calls related to Mutual funds.
- Managed client relationships through proactive communication via email, phone calls, or face-to-face meetings.
- Addressed customer concerns and promptly resolved issues to boost client satisfaction.
Client Relations Executive
Desert Dreams L.L.C
Muscat , Oman
08.2017 - 04.2018
- Identified potential opportunities for new business development initiatives.
- Attended meetings with clients to discuss their requirements and expectations from the company's services and products.
- Developed quotes & proposals to present to the clients.
- Negotiated & re-negotiated terms of contract for the clients.
- Maintained & updated client database.
- Collaborated with other departments such as the technical support or graphic design team when needed to ensure smooth operations.
- Attended meetings with clients to discuss their requirements and expectations from the company's services and products.
- Monitored ongoing projects and their progress.
Education
MBA - Marketing
University Canada West (UCW)
Vancouver, BC03.2025
PGDM - Finance
MIT School of Business, Pune - India
01.2017
Bachelors in Business Administration (Finance) -
MITSOM College, Pune, Savitribai Phule University
01.2015
High School -
Indian School Muscat
01.2012
Skills
- Copywriting, Editing, and Review
- Marketing Communications
- Business Development
- Client Service
- Strong Verbal and Written Communication
- Problem-Solving Skills
Languages
English
Full Professional
Hindi
Native/ Bilingual
Gujarati
Full Professional
Punjabi
Limited
Internship
Money Plant Consultancy | Pune, India
Summer Intern
04/2016 – 06/2016
Topic: Financial Planning with respect to Mutual funds and Tax planning of salaried individuals.
- Tracking Mutual fund movements and making appropriate changes in the client portfolio.
- Attended client meetings to understand their investment goals.
- Document verification for filing tax returns.
- Assisted in maintaining client database.
Timeline
Administrative Assistant
Erickson Coaching International
12.2023 - 04.2024
Content Marketer
Wisdmlabs
09.2019 - 08.2021
Client Relationship Executive
ICICI Prudential Asset Management Company
06.2018 - 09.2019
Client Relations Executive
Desert Dreams L.L.C
08.2017 - 04.2018
MBA - Marketing
University Canada West (UCW)
PGDM - Finance
MIT School of Business, Pune - India
Bachelors in Business Administration (Finance) -
MITSOM College, Pune, Savitribai Phule University
High School -
Indian School Muscat
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