Pooja
Brampton
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Electrical Safety Authority
05.2024 - 12.2024
- Assisted with clerical support in the office.
- Answering inbound calls of contractors, home owners and electrical inspector.
- Took out new permits for housing, commercial, agricultural and industrial sites.
- Reviewed applications for electrical work being done submitted online for any potential error.
- Processed payments of the permits renewal and new permits on the phone.
Concierge
Probe Security
02.2022 - 03.2024
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Compiled detailed activity logs during each shift, ensuring accurate record-keeping for future reference or incident review purposes.
- Enhanced building security by conducting regular patrols and monitoring CCTV systems.
- Streamlined visitor check-in process, expediting entry while maintaining stringent security standards.
Warehouse Security
Securitas Security
10.2020 - 12.2021
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Security Officer
Securitas Security
01.2020 - 09.2020
- Patrolled and monitored premises by foot.
- Monitored and managed crowd to ensure smooth entry and exit while following COVID restrictions.
- Provided excellent customer service while addressing visitor inquiries with another bank employee.
- Examined doors, windows and gates to verify security.
Retail Security Officer
Delta Security
09.2018 - 12.2019
- Reduced incidents of shoplifting through prompt identification and reporting of suspicious activities.
- Managed access control to restricted areas within the store, ensuring that only authorized personnel entered sensitive locations.
- Provided excellent customer service while enforcing store policies, creating a welcoming atmosphere for shoppers.
- Conducted daily store walk-throughs to identify potential security risks.
Concierge | Patrol Guard
Safety First Security Services
01.2017 - 08.2018
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Education
High School Diploma -
Hanson College
Scarborough 09-2017
Skills
- Customer service
- Active listening
- Computer proficiency
- Microsoft Excel
Timeline
Customer Service Representative
Electrical Safety Authority
05.2024 - 12.2024
Concierge
Probe Security
02.2022 - 03.2024
Warehouse Security
Securitas Security
10.2020 - 12.2021
Security Officer
Securitas Security
01.2020 - 09.2020
Retail Security Officer
Delta Security
09.2018 - 12.2019
Concierge | Patrol Guard
Safety First Security Services
01.2017 - 08.2018
High School Diploma -
Hanson College
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