Love Puey

I'm currently working in customer service at Brookfield YMCA. At first, navigating the computer and how to respond to emails was a lot to remember. However, since I'm a fast learner, it was easy for me to remember everything in a short period. I learned to organize and have a routine to multitask everything like the cancellations, setting up memberships, the hold, and especially AST memberships. I learned a lot in my ways, and now I'm helping my new coworkers as much as possible to solve problems while thinking critically. Working in customer service is essential to helping customers by providing them with the solutions they need and want to hear. I'm happy to help everyone with the knowledge I know in every possible way. Investigated and resolved customer inquiries and complaints quickly.

• Assisted colleagues with tasks as needed during peak times of activity.
• Identified opportunities for cross-selling additional products or services based on member needs.
• Achieved goals for member experience, transaction accuracy and product cross-sell, resulting in consistent growth.
• Recommended improvements in products, service and billing methods to management to prevent future problems.
• Provided support to members regarding account inquiries, processing transactions, and resolving issues.

I'm currently working as a Duty Manager at the YMCA in Seton. Having this job I learned a lot about providing the best service I can, not only for the customers but also for the staff. This position has taught me how to quickly solve a problem that gives satisfactory outcomes. I always give customer service, show leadership, maintain and enforce company policies, address customer issues and complaints, and lastly the ability to prioritize and delegate tasks.

• Responded promptly to any emergencies that arose during shifts.
• Maintained professionalism in customer interactions, answered concerns and resolved problems with a friendly and knowledgeable approach.
• Took care of customer problems escalated by other staff members.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Created a positive work environment for employees and delivered exceptional customer service.

I used to work at Marble Slab Creamery as an all-rounder, I’ve done most everything like preparations, cleaning, production and customer service. I’m a fast learner and a fast worker which is why I can multitask with any order while doing productions. The management is great, although I have to stop working there due to my school schedule.

• Stocked inventory of supplies needed for making ice cream including mix-ins, sprinkles, and sauces.
• Trained new employees on proper use of equipment as well as safety procedures related to food handling.
• Maintained clean, organized work area at all times and encouraged similar dedication in team members to maximize group efficiency.
• Assisted with customer requests and answered questions to improve satisfaction.
• Cleaned, sanitized, and maintained work areas according to established protocols.