LOVE ANENIH
Calgary
Summary
Experienced Property Manager with over 8 years managing residential and commercial properties, maximizing income, improving tenant satisfaction, and optimizing property performance. Skilled in financial management, leasing, maintenance coordination, and regulatory compliance. Strong communicator with a proven ability to enhance operational efficiency. Also experienced as a Senior Business Analyst with 3+ years leading requirements gathering, process reengineering, performance analysis, and CRM system development across enterprise IT and business transformation projects.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business System Analyst
JetSetters Services
03.2024 - 03.2025
- Led CRM optimization initiatives aligned with business and customer-centric strategies.
- Documented business processes, data requirements, and conducted process modeling (BPMN 2.0).
- Prioritized CRM system requirements collaborating with cross-functional stakeholders.
- Selected suitable CRM platforms based on needs, scalability, and budget.
- Provided insights and reports for executive decision-making using large datasets.
- Supported KPI development and business performance monitoring.
Product Manager
Easy VC
08.2023 - 02.2024
- Defined product vision, strategy, and aligned roadmaps with business goals.
- Managed full product lifecycle: market research, requirement gathering, development oversight.
- Launched new products and monitored KPIs such as user retention and engagement.
- Collaborated across engineering, marketing, and customer support teams.
Property Manager
Taheel Group Ltd
07.2015 - 06.2023
- Managed day-to-day operations for residential and commercial properties.
- Handled tenant screening, leasing, rent collection, and policy enforcement.
- Coordinated maintenance tasks and oversaw property improvements.
- Ensured compliance with legal regulations including landlord-tenant laws.
- Developed innovative marketing strategies to attract and retain tenants.
- Acted as a neutral mediator resolving conflicts among tenants and stakeholders.
Community Manager
Capital City Development Ltd
07.2012 - 06.2015
- Built and managed vibrant online and offline communities.
- Created and enforced community guidelines ensuring a respectful environment.
- Coordinated events, fostered engagement, and analyzed community growth metrics.
- Represented brand values and strengthened member relationships through consistent communication.
Education
Post Graduate Diploma - Business Administration & Management
Grace Polytechnic
01.2020
Bachelor of Arts - Linguistics and Communication Studies
University Of Port Harcourt
01.2012
Skills
- Property Management & Leasing
- Tenant Relations & Retention
- Financial Management & Reporting
- Regulatory Compliance
- Maintenance Coordination
- CRM Solutions & Business Analysis
- Agile-Scrum Waterfall Methodologies
- Strategic Planning & Process Reengineering
- Strong Communication & Negotiation Skills
- Risk Management & Problem Solving
- Master Data Management
- Customer Service Excellence
- Billing/Quotes/Revenue
- Attention to Detail
- Organizational and Time Management
Certification
- Applied Product Management — SAIT
- Scrum Master Certification — Scrum Institute
- Certified Business Analysis Professional (CBAP) — IIBA
- Certified Project Management Professional (PMP) — PMI
- Product Owner Certification — Scrum Institute
- WHMIS — Workplace Hazardous Materials Information System
- H2S Alive — Energy Safety Canada
- Standard First Aid – Level C CPR/AED
- Common Safety Orientation (CSO) — Energy Safety Canada
Languages
English
Full Professional
Licence
• Licensed Property Manager – RECA, Alberta
• Licensed Real Estate Associate – RECA, Alberta
Timeline
Business System Analyst
JetSetters Services
03.2024 - 03.2025
Product Manager
Easy VC
08.2023 - 02.2024
Property Manager
Taheel Group Ltd
07.2015 - 06.2023
Community Manager
Capital City Development Ltd
07.2012 - 06.2015
Post Graduate Diploma - Business Administration & Management
Grace Polytechnic
Bachelor of Arts - Linguistics and Communication Studies
University Of Port Harcourt
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