Summary
Overview
Work History
Education
Skills
Timeline
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Loushan Lee

El Sobrante

Summary

Motivated team member and individual with engaging personality and flexible approach. Willing and eager to learn new responsibilities and job requirements. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable server successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

13
13
years of professional experience

Work History

Server

Outback Steakhouse
10.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Server

Outback Steakhouse Restaurant
01.2015 - 10.2024
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Supported needs of 5-15 person wait staff who attended to specific needs of countless customers daily for casual restaurant with social relevancy and intentionality
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers

Server

Chevys Mexican Restaurant
08.2012 - 01.2015
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Education

High School Diploma -

DeAnza High School
El Sobrante, CA

Skills

  • Cash Handling
  • Troubleshooting
  • High-Volume Dining
  • Billing and Payment Processing
  • Order Supplies
  • Server Training
  • Guest Inquiries
  • Servsafe Certified
  • Quality Control
  • Greet Guests
  • Assist Customers

Timeline

Server

Outback Steakhouse
10.2024 - Current

Server

Outback Steakhouse Restaurant
01.2015 - 10.2024

Server

Chevys Mexican Restaurant
08.2012 - 01.2015

High School Diploma -

DeAnza High School

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Loushan Lee