Lourie Julian
Nepean,ON
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations at Rogers Communications. Skilled in leveraging Microsoft and Google systems to optimize efficiency and adept at fostering positive client relationships through exceptional communication and problem-solving abilities. Demonstrated success in team collaboration and individual initiative, significantly improving service delivery and operational outcomes.
Overview
12
12
years of professional experience
Work History
Receptionist
La-Z-Boy Home Furnishings & Decor
11.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices for all 4 stores, assisted when other stores were busy
- Kept reception area clean and neat to give visitors positive first impression.
- Completed finance transactions, balanced Daily Cash counts, and bank deposits weekly
- Train new incoming staff with systems, store policies, practiced, and displayed proper work ethics
Resident Aide
West End Villa
03.2020 - 10.2023
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved resident satisfaction by providing compassionate and attentive care.
- Actively participated in ongoing staff training programs to maintain knowledge on best practices in residential care settings.
- Assisted employees, and visitors with daily entrance and exit Covid screening
- Collaborated with nurses, and other healthcare professionals to provide quality care for all patients
- Organized recreational activities for the purpose of stimulating mental awareness among elderly residents
- Performed light house keeping duties such as changing bed linens, cleaning bathrooms, vacuuming floors, and ensuring all areas were well sanitized
- Assessed vital signs including temperature, blood pressure, weekly Covid testing
- Provided companionship to residents by engaging them in meaningful conversations, and activities
Customer Service Representative
Rogers Communications
01.2012 - 09.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Performed daily tasks, and expanded computer knowledge daily with Microsoft systems, Excel, SGI, and kept up to date with upgraded technology
- Monitored industry trends relevant to the organization’s business model so as to maintain competitive advantage in servicing customers needs
- Demonstrated ability to manage customer relations with excellent communication, problem solving and organization skills
Education
Addictions, And Community Service Diploma - Addictions And Mental Health
Willis College
Ottawa, ON01.2018
High School Diploma -
St. Pius X High School
Ottawa, ON06.2007
Skills
- Positive, and productive worker with a strong work ethic who is flexible, and very adaptable
- Proficient in computer skills with Microsoft, and Google systems
- Managing cash, and finance spreadsheets
- Exemplary planning, organizing, and problem solving skills with high attention to detail
- Works well as a team player, as well as individually, and very self sufficient and open to all recommendations Ensuring the best methods are practiced
- Mental health care, resident support, and very strong client service skills Knowing very well how to handle all different types of clients
Languages
English
Full Professional
Timeline
Receptionist
La-Z-Boy Home Furnishings & Decor
11.2023 - Current
Resident Aide
West End Villa
03.2020 - 10.2023
Customer Service Representative
Rogers Communications
01.2012 - 09.2018
Addictions, And Community Service Diploma - Addictions And Mental Health
Willis College
High School Diploma -
St. Pius X High School
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