Lourdes Mary Ellaca
London,ON
Summary
Driven and results-oriented professional with experience at Bachelor's Realty and Brokerage Inc., excelling in customer service and production assembly. Demonstrated ability to enhance customer satisfaction and streamline production processes. Skilled in report generation and maintaining calm under pressure, achieving significant improvements in efficiency and client relations.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Bachelor's Realty and Brokerage Inc.
Cebu, Cebu
03.2018 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Production Assembler
Minibea Mitsumi Inc.
Cebu, Cebu
08.2011 - 08.2014
- Assembled components and sub-assemblies according to written instructions, diagrams, and blueprints.
- Performed quality checks throughout the production process to ensure all parts met specifications.
- Inspected finished products for defects, ensuring conformance with customer requirements.
- Maintained accurate records of production data such as quantity produced, materials used, and time taken for each task.
- Loaded raw materials into machines prior to operation.
- Monitored machine operations during shift to detect malfunctions or out-of-specification operating conditions.
- Cleaned work areas and equipment regularly to maintain a safe and orderly workplace environment.
- Repaired defective parts using appropriate machinery or hand tools.
- Adjusted functional parts of devices or control instruments using hand tools as necessary.
- Identified faulty equipment or processes that may require maintenance or repair services.
- Followed safety regulations while operating machinery in accordance with company policies and procedures.
- Ensured compliance with environmental regulations when disposing of hazardous materials.
- Participated in continuous improvement initiatives aimed at streamlining production processes.
- Conducted thorough quality checks to verify conformance to specifications.
- Rotated through series of different stations based on team needs.
- Determined team assignments and work procedures to increase efficiencies.
- Completed production reports to communicate team production level to supervisor.
- Utilized soldering techniques to join metal components as required for assembly processes.
- Monitored inventory of assembly supplies and tools, and initiated reorders to avoid production delays.
- Collaborated with quality control team to ensure assembled products met company and customer standards.
- Documented assembly procedures and outcomes to provide feedback for process and product improvements.
Education
Associate of Science - General Studies
Fanshawe College of General Arts And Science
London, ON11-2024
Skills
- Report Generation
- Scheduling
- Paperwork Processing
- Inbound and Outbound Calling
Timeline
Customer Service Representative
Bachelor's Realty and Brokerage Inc.
03.2018 - Current
Production Assembler
Minibea Mitsumi Inc.
08.2011 - 08.2014
Associate of Science - General Studies
Fanshawe College of General Arts And Science