Lourdes Gliza Veloso
Summary
Dependable Commercial Cleaner experienced in residential and commercial cleaning. Delivered high-quality service through effective organization, adherence to hygiene standards, and environmentally friendly cleaning methods. Focused on maximizing customer satisfaction while meeting tight deadlines in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Personal support worker
Laurie Bellamy
TORONTO, ON
01.2021 - Current
- Assisted clients with daily living activities and personal care needs.
- Provided personal care services such as bathing, grooming and toileting to clients.
- Implemented individualized care plans based on client preferences and needs.
- Monitored client health and reported changes to healthcare professionals.
- Coordinated client appointment schedules and transportation arrangements to ensure timely access to care.
- Conducted home safety assessments to identify and mitigate hazards, promoting a safer living environment for clients.
- Fostered positive relationships with clients and families to enhance trust and communication.
- Provided emotional support and companionship to enhance client well-being.
- Developed trusting relationships with all clients by demonstrating respect for their rights and choices.
House Cleaner
Self Employed
TORONTO, ON
01.2018 - Current
- Cleaned residential properties using eco-friendly products and techniques.
- Created customized cleaning plans to align with client preferences and enhance satisfaction.
- Maintained high standards of cleanliness in kitchens, bathrooms, and living areas.
- Cleaned homes following specific and detailed protocols and requests.
- Organized, cleaned, and sanitized kitchens, bedrooms, living rooms, and bathrooms to maintain cleanliness and reduce germ presence.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Swept, mopped, vacuumed and polished floors of all types.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Sanitized doorknobs, light switches and other frequently touched surfaces.
- Washed windows inside and outside as needed.
- Organized cleaning supplies and equipment for efficient workflow.
- Utilized effective time management to ensure timely completion of all scheduled cleaning tasks.
- Communicated regularly with clients to ensure satisfaction with services provided.
Education
Some College (No Degree) - Personal Support Worker
Academy of Learning Career College
Toronto, ONSome College (No Degree) - Early Childhood Education
George Brown College
TorontoSkills
- Home safety assessment
- Custom cleaning plans
- Housekeeping tasks
- Housekeeping
- Safety awareness
- Time management
- Multitasking and organization
- Client communication
- Dependability
- Team collaboration
- Problem solving
- Attention to detail
- Confidentiality
- Flexible availability
- Assertiveness
- Motivational skills
Timeline
Personal support worker
Laurie Bellamy
01.2021 - Current
House Cleaner
Self Employed
01.2018 - Current
Some College (No Degree) - Personal Support Worker
Academy of Learning Career College
Some College (No Degree) - Early Childhood Education
George Brown College