Lourdes Cristina Peralta
Abbotsford,BC
Summary
Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments. Punctual and honest with solid background in [Type] environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
Vancouver Community College
10.2005 - Current
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring
- Increased customer loyalty and retention
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary
- Managed staffing levels to provide optimal support for cash register operations
Education
No Degree - General Education
Cashier Training
Douglas College 07.2019
Skills
- Consultative Sales Approach
- Product Restocking
- POS Systems
- Excellent customer provider
- Solving problem positive
- Cashier training
- Money handling
- Store opening/closing procedures
- Till counting
- Point of sale operation
- Cash Handling
- Multi-tasking skill
- Safety rules
Certification
- World Host Certificate [Area of certification], Douglas College - [Timeframe]
- Customer Service and Cashier Training , Douglas College
- Culinary Arts Certificate -Vancouver Community College
- Public Accountant , Hoduras
Read, sing , walk , cook
Ill love to read books in my free time, karaoke and socialize while signing with friends , love nature so i really enjoy to go for walks.
Cook is really enjoyable time for me.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cashier Team Lead
Vancouver Community College
10.2005 - Current
No Degree - General Education
Cashier Training
- World Host Certificate [Area of certification], Douglas College - [Timeframe]
- Customer Service and Cashier Training , Douglas College
- Culinary Arts Certificate -Vancouver Community College
- Public Accountant , Hoduras
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