Lourdes Retana

- Planned and executed successful promotions and in-store events to push specific products.

-Kept floor and stock areas organized and clean to meet safety and appearance requirements.

- Connected with customers using strong conversational skills to uncover needs and better target suggestions.

- Met or exceeded requirements such as credit application goals and loyalty program signups with persuasive approach.

- Merchandised products effectively and restocked regularly to maintain strong fragrance sales.

- Educated customers on scents and products available from several luxury fragrance brands.

- Approached customers and started engaging conversations through use of effective interpersonal and people skills.

- Showed customers different perfumes and demonstrated scents by spritzing on pulse points.

- Greeted customers to determine wants or needs.

- Cleaned shelves, counters and tables to maintain organized store.

- Answered store and merchandise questions and led customers to wanted items.

- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

- Computed purchases and received and processed cash or credit payment.

- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

- Bagged or packaged purchases and wrapped gifts.

- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices. - Built and maintained relationships with peers and upper management to drive team success.

- Assessed customer needs to provide assistance and information on product features.

- Trained new team members in cash register operation, stock procedures and customer services.

- Helped customers find specific products, answered questions and offered product advice.

- Engaged customers in friendly, professional dialogue to determine needs.

- Answered incoming telephone calls to provide store, products and services information.

- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

- Worked with fellow sales team members to achieve group targets.

- Answered product questions with up-to-date knowledge of sales and promotions.

- Maintained clean and well-organized environment for client happiness and safety.

- Assisted with meal planning to meet nutritional plans.

- Drove clients to shop for groceries, attend doctor appointments and run errands.

- Made beds, swept floors and sanitized surfaces to support activities of daily living.

- Vacuumed floors and dusted furniture to maintain organized, professional appearance.

- Used cleaning chemicals following proper guidelines.

- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

- Sanitized and cleaned sinks, mirrors, toilets and showers.

- Provided exceptional service to high volume of daily customers.

-Greeted customers, answered questions and recommended specials to increase profits.

-Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

-Satisfied customers by topping off drinks and offering condiments, napkins and other items.

-Promoted desserts, appetizers and specialty drinks to optimize sales.

- Served food and beverages to patrons and immediately remedied issues with orders.

- Explained menu options to guests, offered suggestions and took orders for food and beverages.

- Served food and beverages to patrons and confirmed complete orders.

- Trained new employees to perform duties.

-Presented menus and answered questions regarding items.

-Filled condiments and napkin containers during slack periods.