Lourdes Pelenda
Ottawa,Ontario
Summary
Dedicated and adaptable professional with over a decade of experience in customer service and office administration. Improved bilingual capabilities as an Administration Officer to facilitate clear communication across diverse client groups. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
12
12
years of professional experience
Work History
Freelancer
Frabravo Group Inc
Ottawa, Canada
06.2024 - Current
- I provide consultancy and bookkeeping (QuickBooks) services to small businesses.
- As a business consultant, I analyze the business, conduct market research based on the sector it operates in, and create an action plan for clients to improve profits and reduce expenses.
- Determined consumer needs to provide products and services appealing to a larger market.
- Developed and implemented comprehensive marketing strategies to increase client base and revenue.
- As a bookkeeper, I record and track financial transactions, register and issue receipts, create financial statements and reports, and process bank reconciliation.
Home Support Worker
ParaMed Home Health Care
Ottawa, Canada
06.2022 - Current
- As a Home Support Worker, my duties include caring for people in their homes, helping with personal care, and providing home support services to elderly individuals. I also assist with activities of daily living, such as bathing, dressing, and grooming.
- Assisted individuals with mobility issues in transferring from bed to wheelchair and vice versa.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Maintained detailed records of services performed on clients.
Senior Bilingual Municipal Tax Officer/ Senior Bilingual Administration Officer
B2B Bank /LBC Tech
Toronto, Canada
06.2019 - 03.2021
- Hired for the Flex Team/ Data management, I have worked on address change, returned mails and provided support to different departments and projects whenever requested
- Moved to the Municipal Tax Department in January 2020, my role included:
- Processing and organizing payments with tax authorities
- Ensuring timely payment of property taxes for clients across Canada, with focus in Quebec
- Regularly communicating with clients about changes to their mortgage tax payments
- Addressing special requests and complaints, including conducting necessary research
- Ensuring compliance with city specifications for payment files
- Negotiating interest rates and penalties with cities and liaising with Laurentian Bank branches
- Supporting team members on mortgage-related matters and assisting management in daily operations coordination
- Prepared responses to notices from taxing authorities when necessary.
Cook/Prep
Chartwells
Etobicoke, Canada
01.2019 - 05.2019
- At Lake Café at Humber College Lakeshore location I worked as a Cook, my responsibilities included preparing food, managing food stations, cleaning the kitchen, and helping the chef
- Adhered to food safety standards when storing and preparing foods.
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
- Wrapped, dated and labeled food items in storage for safety and freshness.
Administrative Assistant/Travel Consultant
Frabravo Comercio Geral & Servicos
06.2015 - 06.2017
- Cultivated and maintained strong client relationships, achieving high satisfaction and referral rates
- Successfully established exclusive agreements with seven companies for visa and immigration-related services
Visa Officer/ Consul Assistant
Embassy of the Republic of Angola in India
New Delhi, India
06.2012 - 06.2017
- Hired as a receptionist, to attend to calls, take messages and assist in the visa processes, was rapidly promoted as Visa Officer and after 6 months as Consul Assistant due to strong performance
- I created a data entry system that allowed to reduce the time to respond at visa inquiries and keep track of visa applications
- Assessed visa applications and supporting documents to determine eligibility.
- Conducted interviews with visa applicants, assessed credibility, and verified identity documents.
- Provided advice and guidance to clients on a range of consular matters, including visa applications, passport renewals and legalisation of documents.
Education
College Diploma - Business Management
Algonquin Careers Academy
Ottawa, ON09.2024
B.Econ - Economic Science
Universidade Lusiada
Luanda12.2008
Skills
- Effective Multi-Tasking
- Office Management Skills
- Proficient in SAGE50 and Quickbooks
- Effective Communication Skills
- Marketing and Social Media
- Familiarity with Municipal Tax Systems
- Critical Thinking Skills
- Financial Analysis
Languages
English
Full Professional
French
Full Professional
Portuguese
Native/ Bilingual
Timeline
Freelancer
Frabravo Group Inc
06.2024 - Current
Home Support Worker
ParaMed Home Health Care
06.2022 - Current
Senior Bilingual Municipal Tax Officer/ Senior Bilingual Administration Officer
B2B Bank /LBC Tech
06.2019 - 03.2021
Cook/Prep
Chartwells
01.2019 - 05.2019
Administrative Assistant/Travel Consultant
Frabravo Comercio Geral & Servicos
06.2015 - 06.2017
Visa Officer/ Consul Assistant
Embassy of the Republic of Angola in India
06.2012 - 06.2017
College Diploma - Business Management
Algonquin Careers Academy
B.Econ - Economic Science
Universidade Lusiada
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