Lourdes Mejia
San Diego
Summary
Highly motivated young adult , reliable and upbeat cashier with solid background in fast-paced retail environments. Known for accuracy in handling financial transactions and balancing cash drawers. Skilled at customer service, offering prompt and friendly checkout experiences. Improved transaction times through effective communication and organization skills, enhancing overall customer satisfaction.
Overview
6
6
years of professional experience
Work History
Sales Associate
Ross Dress for Less
05.2025 - Current
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Maintained a visually appealing and organized sales floor, contributing to a positive shopping environment for customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Cashier
McDonald's
02.2024 - 08.2024
- Greeted customers in a friendly and professional manner.
- Organized take-out orders for customers quickly and accurately.
- Completed daily and weekly cleaning schedules according to established standards.
- Prepared items according to written or verbal orders, working on several different orders.
- Operated cash registers to process customer orders.
- Served orders to customers at windows, counters and tables.
- Performed opening and closing duties such as cleaning counters or restocking supplies.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Cashier Team Lead
Smashburger
11.2022 - 02.2024
- Performed daily opening and closing procedures for the register area.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Completed side tasks by restocking condiments and cleaning refrigerators.
- Made and served coffee, tea and fountain drinks.
- Organized food items on serving trays and in carry-out packages.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawer responsibly, ensuring accurate daily accounting of funds received and disbursed.
Cleaning Assistant
Family Members
01.2020 - 07.2021
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Recognized by management for providing exceptional customer service.
- Washed windows inside and outside as needed.
- Swept, mopped, vacuumed and polished floors of all types.
- Washed and dried dishes to maintain clean and orderly kitchen.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Bachelor of Science - Psychology
San Diego City College
San Diego, CA05-2027
High School Diploma -
Will Crawford High School
San Diego, CA06-2024
Skills
- Customer service
- Empathy and patience
- Outgoing personality
- Multitasking and organization
- Cash register and POS system operation
- Teamwork and collaboration
- Cleaning and sanitizing
- Cash handling
- Team leadership
- Dependable and responsible
Affiliations
- ASB( Associate student Body) — Helped plan and execute social events, fundraisers, and service projects for the school.
- Community Outreach Volunteer — Assisted with organizing local charity drives and outreach programs for underserved communities.
Mission Trip Volunteer
Saint Patrick Catholic Parish
- Participated in providing aid to underserved communities by distributing food
- Worked alongside team members to plan logistics, raise funds, and coordinate activities, contributing to the success of the mission trip.
- Facilitated team-building exercises, helping volunteers collaborate effectively and maintain morale throughout the project.
Languages
Bilingual: English,Spanish
References
References available upon request.
Timeline
Sales Associate
Ross Dress for Less
05.2025 - Current
Cashier
McDonald's
02.2024 - 08.2024
Cashier Team Lead
Smashburger
11.2022 - 02.2024
Cleaning Assistant
Family Members
01.2020 - 07.2021
Bachelor of Science - Psychology
San Diego City College
High School Diploma -
Will Crawford High School