Lourdes Gilmore
Compton
Summary
Detail-oriented administrative professional with extensive experience in high-volume office environments, excelling in clerical and operational support. Proven track record of managing office supplies and project requirements efficiently while ensuring exceptional customer service. Recognized for sound judgment and the ability to handle diverse tasks autonomously, complemented by a strong work ethic and initiative. Goals include further enhancing operational efficiency and contributing to team success.
Overview
19
19
years of professional experience
Work History
Compliance Administrative Assistant
Westland Real Estate Group
Long Beach
06.2024 - Current
- Prepared and submitted annual energy efficiency benchmarking compliance reports for over 10 properties.
- Ensured up-to-date knowledge of departmental priorities through consistent review of communications.
- Supported compliance efforts by staying informed on audit findings, and ensuring corrective actions were implemented.
- Managed communication with city departments and inspectors to address and rectify code violations, ensuring full property compliance.
- Led weekly meetings with area and community managers to address compliance issues.
Assistant Manager
One Main Financial
South Gate
08.2022 - 06.2024
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Encouraged teamwork and cooperation within the workplace.
- Optimized loan acceptance through comprehensive applicant evaluations.
- Provided exceptional customer service, addressing client inquiries and concerns promptly and professionally.
- Built and maintained strong customer connections, driving repeat business.
- Monitored progress of repayments and tackled delayed payments promptly.
- Assisted clients with financial planning, offering guidance on debt management, and budgeting strategies.
Member Service Representative
Molina Healthcare
06.2021 - 08.2022
- Verified health insurance coverage by telephone and online to confirm eligibility and enrollment.
- Scanned, received, and sent faxes to insurance claims, co-pay assistance information, and patient documentation.
- Maintained a professional and supportive demeanor in high-pressure environments.
- Created a positive calling environment through warm and inviting greetings.
- Determined client expectations through targeted questioning to offer solutions.
- Maintained organized and secure customer files to facilitate customer support and follow-up.
- Responded proactively and positively to rapid change.
Customer Service Sales Agent
Fred Loya Insurance
Paramount
10.2013 - 06.2021
- Tailored existing insurance programs by evaluating individual client needs.
- Sought out new clients and developed client relationships through networking, direct referrals, and cold calling.
- Established payment methods for clients to facilitate customer payments, and issue receipts.
- Reviewed policy applications for errors, and liaised with underwriters to facilitate the quick completion of the application process.
- Analyzed retention, loss ratio trends, and sales volume to identify areas for improvement.
- Handled outbound and inbound sales-related calls to qualify individuals interested in purchasing insurance coverage.
- Finalized sales and collected the necessary deposits.
- Displayed a consistent, positive attitude towards customers, peers, and other personnel, even during high-stress situations.
- Met with customers to provide information about available products and policies.
Cashier
Alatorre Market Inc
06.2006 - 10.2013
- Helped customers complete purchases and locate items.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Completed inventory counts and ordered merchandise.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
High School -
Compton Hight School
Compton, CA06.2007
Skills
- Conflict resolution
- Documentation and reporting
- Empathetic and genuine
- Sales expertise
- Money-handling abilities
- Administrative support
- Customer support
- Report preparation
- Audit management
- Code violation resolution
- Meeting facilitation
- Customer service
- Team collaboration
- Communication skills
- Time management
- Relationship building
- Email management
- Database and client management systems
Skills
- Spanish,English fluency
- Verbal and written communication
- Proficient in E-sign, DocuSign, As400, Kronos, Salesforce, Outlook.
Languages
English
Professional
Spanish
Professional
Timeline
Compliance Administrative Assistant
Westland Real Estate Group
06.2024 - Current
Assistant Manager
One Main Financial
08.2022 - 06.2024
Member Service Representative
Molina Healthcare
06.2021 - 08.2022
Customer Service Sales Agent
Fred Loya Insurance
10.2013 - 06.2021
Cashier
Alatorre Market Inc
06.2006 - 10.2013
High School -
Compton Hight School
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