Lourdes Chabboul

Greeted customers in a timely fashion while quickly determining their needs -Completed all required task: cleaning, food preparation, organization and sanitizing all Equipment, salad bar, Worked on cash register.

Achieved to become a supervisor and gives out tasks to coworkers.

Managed customer calis effectively and efficiently in a complex, fast-paced and challenging call center environment.

Analyzed call volume and average call time to monitor customer service representative.

performance and productivity Addressed and resolved customer product complaints empathetically and professionally.

Gathered and verified all required customer information for tracking purposes. Referred unresolved customer grievances to designated departments for further investigation.

Well versed with all kinds of information that the call center deals with.

Assisted residents/consumers with activities of daily living, including feeding, personal hygiene, and toileting.

- Provided personal care to residents/consumers by transferring, positioning, and applying skin care treatments.

- Prepared beverages and meals.