Lourdes Buenrostro
Orange
Summary
Replenishment manager with proven expertise in training staff on inventory management processes. Focused on driving process improvements that enhance customer satisfaction and team efficiency. Strong communicator dedicated to fostering collaboration within teams.
Overview
12
12
years of professional experience
Work History
Replenishment Manager
Michaels Arts and Crafts
Tustin
09.2020 - Current
- Train team members on best practices for stock management and organization.
- Perform regular cycle counts to maintain accurate inventory records.
- Manage daily tasks related to ordering, receiving, storing, distributing, shipping, and merchandising products.
- Ensure compliance with safety standards when handling materials in warehouse environments.
- Receive, check-in and stock merchandise throughout store; help maintain store inventory levels and assist with orderliness and cleanliness of sales floor and stock room.
- Train and develop staff on proper receiving, processing and stocking procedures.
- Cleaned and organized backroom and equipment to streamline operations.
- Assist with payroll processing activities on a weekly basis.
- Review register counts and bank deposits for proper amounts of currency.
- Identify opportunities for process improvement in order to increase productivity levels.
- Review customer feedback surveys in order to identify areas needing improvement in terms of customer satisfaction.
- Guide employees on understanding and meeting changing customer needs and expectations.
- Delegate work to staff, setting priorities and goals.
Key Carrier
TJX Companies
Orange
10.2013 - 08.2019
- Worked alongside management to establish and enhance loss prevention initiatives.
- Monitored daily sales reports to identify trends and adjust staffing accordingly.
- Coordinated communication among departments to boost operational efficiency.
- Guided new associates in understanding operational processes and store standards.
- Assisted customers with product selection, location, pricing information, returns and exchanges.
- Provided excellent customer service to ensure customer satisfaction.
- Addressed customer inquiries and resolved issues promptly to ensure satisfaction.
- Resolved customer issues in a professional manner.
- Maintained accurate cash drawer by counting cash, checks and credit cards.
- Maintained a safe and clean work environment in accordance with safety regulations.
- Adhered to all safety regulations when handling merchandise or operating equipment.
- Stocked shelves with merchandise and kept store clean and organized.
- Followed opening and closing procedures.
- Greeted customers, provided assistance and answered inquiries.
Education
High School Diploma -
El Modena High School
Orange, CA06-2012
Skills
- Inventory management
- Order fulfillment
- Warehouse management
- Cycle counting
- Stock organization
- Shelf management
- Space planning
- Pricing structures
- Employee training
- Decision making
- Problem solving
- Time management
- Effective communication
Languages
English
Professional
Spanish
Professional
Timeline
Replenishment Manager
Michaels Arts and Crafts
09.2020 - Current
Key Carrier
TJX Companies
10.2013 - 08.2019
High School Diploma -
El Modena High School