Lourdes Aguirre
Long Beach
Summary
Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision, Over 20 years of clerical experience in busy office environments. Excels in telephone support and greeting arriving visitors.
Overview
23
23
years of professional experience
Work History
Intermediate Office Assistant
Child Development Center
09.2023 - Current
- Assist parents in the enrollment process by receiving and verifying application materials and supplemental documents, determining eligibility status, verifying family need for services, calculate family fees based on CDC family fee schedule, and assisting with the selection of the site/program to best meets children's needs.
- Provide translation/interpretations for general parents inquiries
- Answer phone calls and answer any questions/concerns from parents, staff and visitors.
- Respond to personal work emails, CDC inbox emails and voicemails.
- Monitor and follow-up on pending applications.
- Email or distribute pre-enrollment packets.
- Take messages, respond to routine inquiries, make appointments, develop rosters and lists,and provide information about our programs, procedures and eligibility requirements.
- Interview parents to determine need and eligibility for federal and state funded child care services. Convey to families the Rules & Policies governing eligibility, payments and participant rights and responsibilities.
- Input and maintain accurate enrollment information into program databases.
- Complete detailed state mandated forms with accuracy, following the eligibility requirements of the CDE, CDSS,LBUSD, licensing or other regulating agencies.
Instructional Aide
LBUSD
08.2023 - 09.2023
- Assisted Lead transitional-kinder teacher in the classroom and supervised students behavior in classrooms.
- Prepared supplementary materials for diverse learners, helping accommodate varying learning styles and abilities within the classroom.
- Collaborated with instructional team members to create a cohesive educational experience for all students.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Provided support during classes, group lessons, and classroom activities.
Recreational Aide
LBUSD
09.2022 - 06.2023
- Helped improve school safety by watching the students out in lunch and recess, making sure everyone is safe and being respectful towards one another.
- Provide a clean and safe environment for students.
- Monitor and circulate through out assigned school areas including playgrounds, sports fields and bus lines.
- Administer first aid or necessary physical assistance to ill or distressed students and report playground injuries to supervisor.
Nutrition Service Worker
LBUSD
02.2022 - 06.2022
- Supported the nutrition team in menu planning for optimal health outcomes among patients.
- Assisted with preparation and serving of food in line with established nutrition guidelines.
- Performed daily temperature checks on refrigerators and freezers, ensuring proper storage conditions for perishable items.
- Provided support to individuals with special dietary need to meet unique nutritional requirements.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Maintained clean and safe work environment.
Tell-Sell Representative
Ace Beverage Co
04.2001 - 08.2015
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Served customers with knowledgeable, friendly support at every stage of purchasing.
- Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction.
- Assisted call-in customers with questions and orders.
- Contacted potential customers to capitalize on sales opportunities.
- Improved sales revenue with effective communication of product features, benefits, and promotions.
Education
High School Diploma -
South Gate Senior High School
South Gate, CA06.1994
Skills
- Bilingual
- Knowledge of office equipment/computers/software
- Communicate effectively both orally and in writing
- Multi-task and work with interruptions
- Responsible/Respectful/Reliable
- Work well with others/Team player
- Phone techniques and etiquette
- Clerical Support/Data Entry
- Customer Service
- Microsoft/Word/Excel
- Supply Ordering
- Organized
- Willingness to learn
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Intermediate Office Assistant
Child Development Center
09.2023 - Current
Instructional Aide
LBUSD
08.2023 - 09.2023
Recreational Aide
LBUSD
09.2022 - 06.2023
Nutrition Service Worker
LBUSD
02.2022 - 06.2022
Tell-Sell Representative
Ace Beverage Co
04.2001 - 08.2015
High School Diploma -
South Gate Senior High School
Similar Profiles
Dominique CooperDominique Cooper
Childcare Professional at Child Youth Program, Child Development CenterChildcare Professional at Child Youth Program, Child Development Center
Adrianna VertucciAdrianna Vertucci
Child Development Assistant Teacher at Child Development CenterChild Development Assistant Teacher at Child Development Center
Alexis TrischAlexis Trisch
Lead Teacher at Child Development CenterLead Teacher at Child Development Center
Cassandra FaustCassandra Faust
Janitor at Child Development CenterJanitor at Child Development Center
Jennifer RobinsonJennifer Robinson
Clinical Supervisor at LA Remedy Home HealthClinical Supervisor at LA Remedy Home Health