LOURDES AE
Fort Irwin
Summary
Reliable and ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Organized and dependable candidate at managing multiples priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Military Pay Technician
USA Army Financial Management Command
Fort Irwin, California
05.2024 - Current
- Handling in processing, out processing and travels transactions
- Entering personnel actions
- Input data into automated payroll systems
- Verify eligibility for payments and entitlements
- Reviewing travel orders and vouchers
- Served as primary point of contact for customer inquiries and questions
- Maintaining and reviewing service members pay account for accuracy in entitlements and deductions
- Reviewing pay authorization pay documents to process adjustment actions.
- Collaborated with human resources staff to ensure proper documentation and record-keeping for all pay-related transactions.
- Served as a liaison between finance offices and military units, ensuring clear communication regarding pay-related matters.
Child and Youth Program Assistant
Child And Youth Services
Fort Irwin, California
05.2023 - 05.2024
- Communicated effectively with children, fellow staff members and parents by utilizing active listening and interpersonal skills.
- Fostered a safe and nurturing environment for children to learn, play, and grow in both indoor and outdoor settings.
- Delivered high level of care, assistance and supervision to children's in compliance with organizations rule and policies.
- Boosted parent satisfaction through consistent communication regarding their child's progress and achievements.
Child and Youth Program Assistant
Child And Youth Services
Fort Riley, Kansas
01.2021 - 03.2023
- Observed the needs and meeting the physical, social and emotional of children & youth
- Cared for special needs youth as directed by supervisor to fulfill unique requirements and demands
- Developing a set schedule for the children throughout the day
- Interacting with children using approved or positive child guidance
- Supervising children and youth during daily activities
- Maintaining accountability of the safety of children.
Customer Service Associate
Cashier Customer Service
Fort Carson, Colorado
01.2017 - 07.2019
- Processed customer transactions according to established policies and procedures
- Interacted with customers, promoting excellent service and experiences to generate repeat business
- Served as primary point of contact for customer inquires and questions.
- Handled exchanges, returns and refunds.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Associate
Pago Pago, American Samoa
02.2013 - 03.2013
- Enhanced customer satisfaction with fast, knowledgeable service
- Offered customers information about products, services, prices and special offers
- Processed customer transactions according to established policies and procedures
- Focus on finding and pursuing cost-reduction opportunities to help raise the bottom line
- Guide financial interactions between clients, vendors, and company’s 300+ staff members
- Analyze and updates budgets in support managers
- Pay vendors and reconcile clients accounts.
Education
Bachelor of Science (B.S.) - Business Administration -
Colorado Technical University
Colorado, CO09.2020
Associate of Arts - Liberal Arts -
American Samoa Community College
12.2012
Diploma – General -
Tafuna High School
05.2006
Skills
- Communication
- Reliability
- Customer Service
- Financial Report
- Microsoft Office
- Multitasking
- Analysis
- Flexibility
- Collaboration
- Basic Computer Skills
- Excellent and proficient in Excel Programs
- Microsoft Programs
- Typing experience (45-50 WPM)
- Familiar with all necessary office equipments
References
- Elizabeth Peterson, 7852107652, 4012 1st Division CDC, Fort Riley, KS, 66442, elizabeth.m.peterson.naf@army.mil
- Jessica Mency, 719-271-7387, Peterson Express Building 1700, Colorado Springs, CO, 80913, frackowiakj@aafes.com
- Tina Salera, 267-973-0118, 1473 Meadow Peak View 211, Colorado Springs, CO, 80906, tinas757@yahoo.com
- Monika Metcalf, 972-768-4738, CDC 4150 Bastow Road, Fort Irwin, CA, 92310, metcalfboyz96@gmailcom
Timeline
Military Pay Technician
USA Army Financial Management Command
05.2024 - Current
Child and Youth Program Assistant
Child And Youth Services
05.2023 - 05.2024
Child and Youth Program Assistant
Child And Youth Services
01.2021 - 03.2023
Customer Service Associate
Cashier Customer Service
01.2017 - 07.2019
Customer Service Associate
02.2013 - 03.2013
Bachelor of Science (B.S.) - Business Administration -
Colorado Technical University
Associate of Arts - Liberal Arts -
American Samoa Community College
Diploma – General -
Tafuna High School