LOURDES AE
Fort Irwin
Summary
Reliable and ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Organized and dependable candidate at managing multiples priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Military Pay Technician
USA Army Financial Management Command
05.2024 - Current
- Handling in processing, out processing and travels transactions
- Entering personnel actions
- Input data into automated payroll systems
- Verify eligibility for payments and entitlements
- Reviewing travel orders and vouchers
- Served as primary point of contact for customer inquiries and questions
- Maintaining and reviewing service members pay account for accuracy in entitlements and deductions
- Reviewing pay authorization pay documents to process adjustment actions.
- Collaborated with human resources staff to ensure proper documentation and record-keeping for all pay-related transactions.
- Served as a liaison between finance offices and military units, ensuring clear communication regarding pay-related matters.
Child and Youth Program Assistant
Child And Youth Services
05.2023 - 05.2024
- Communicated effectively with children, fellow staff members and parents by utilizing active listening and interpersonal skills.
- Fostered a safe and nurturing environment for children to learn, play, and grow in both indoor and outdoor settings.
- Delivered high level of care, assistance and supervision to children's in compliance with organizations rule and policies.
- Boosted parent satisfaction through consistent communication regarding their child's progress and achievements.
Child and Youth Program Assistant
Child And Youth Services
01.2021 - 03.2023
- Observed the needs and meeting the physical, social and emotional of children & youth
- Cared for special needs youth as directed by supervisor to fulfill unique requirements and demands
- Developing a set schedule for the children throughout the day
- Interacting with children using approved or positive child guidance
- Supervising children and youth during daily activities
- Maintaining accountability of the safety of children.
Customer Service Associate
Cashier Customer Service
01.2017 - 07.2019
- Processed customer transactions according to established policies and procedures
- Interacted with customers, promoting excellent service and experiences to generate repeat business
- Served as primary point of contact for customer inquires and questions.
- Handled exchanges, returns and refunds.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Associate
02.2013 - 03.2013
- Enhanced customer satisfaction with fast, knowledgeable service
- Offered customers information about products, services, prices and special offers
- Processed customer transactions according to established policies and procedures
- Focus on finding and pursuing cost-reduction opportunities to help raise the bottom line
- Guide financial interactions between clients, vendors, and company’s 300+ staff members
- Analyze and updates budgets in support managers
- Pay vendors and reconcile clients accounts.
Education
Bachelor of Science (B.S.) - Business Administration -
Colorado Technical University
Colorado, CO09.2020
Associate of Arts - Liberal Arts -
American Samoa Community College
12.2012
Diploma – General -
Tafuna High School
05.2006
Skills
- Communication
- Reliability
- Customer Service
- Financial Report
- Microsoft Office
- Multitasking
- Analysis
- Flexibility
- Collaboration
- Basic Computer Skills
- Excellent and proficient in Excel Programs
- Microsoft Programs
- Typing experience (45-50 WPM)
- Familiar with all necessary office equipments
References
- Elizabeth Peterson, 7852107652, 4012 1st Division CDC, Fort Riley, KS, 66442, elizabeth.m.peterson.naf@army.mil
- Jessica Mency, 719-271-7387, Peterson Express Building 1700, Colorado Springs, CO, 80913, frackowiakj@aafes.com
- Tina Salera, 267-973-0118, 1473 Meadow Peak View 211, Colorado Springs, CO, 80906, tinas757@yahoo.com
- Monika Metcalf, 972-768-4738, CDC 4150 Bastow Road, Fort Irwin, CA, 92310, metcalfboyz96@gmailcom
Timeline
Military Pay Technician
USA Army Financial Management Command
05.2024 - Current
Child and Youth Program Assistant
Child And Youth Services
05.2023 - 05.2024
Child and Youth Program Assistant
Child And Youth Services
01.2021 - 03.2023
Customer Service Associate
Cashier Customer Service
01.2017 - 07.2019
Customer Service Associate
02.2013 - 03.2013
Bachelor of Science (B.S.) - Business Administration -
Colorado Technical University
Associate of Arts - Liberal Arts -
American Samoa Community College
Diploma – General -
Tafuna High School
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