Lourale Bishop
SCARBOROUGH,Ontario
Summary
Adept at elevating customer experiences, I leveraged my problem-solving abilities and customer service expertise at Teleperformance to significantly enhance user satisfaction and loyalty. By actively listening and applying critical thinking, I effectively resolved complaints and improved online navigation, demonstrating a blend of hard and soft skills crucial for customer-centric roles. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
Teleperformance
- Promptly responded to inquiries and requests from prospective customers.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Merchandising Associate
Food Basics
02.2023 - 10.2024
- Worked closely with individual customers to identify unique needs and supply appropriate products.
- Provided exceptional customer service by addressing inquiries and offering personalized product recommendations.
- Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
- Updated pricing and signage to complete product displays and educate customers.
Restaurant Hostess
Vagabondo Italian Restaurant
01.2020 - 06.2020
- Collected information from arriving customers to seat groups or place them on waitlist.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Education
High School Diploma -
George Brown College
Toronto, ON01-2025
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
Languages
English
Full Professional
Timeline
Merchandising Associate
Food Basics
02.2023 - 10.2024
Restaurant Hostess
Vagabondo Italian Restaurant
01.2020 - 06.2020
Customer Service Representative
Teleperformance
High School Diploma -
George Brown College
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