Loulwa Didier
Newmarket,Canada
Summary
With over 18 years of experience, I am a results-driven leader specializing in strategic management and organizational growth. My expertise includes developing and implementing effective business strategies, optimizing processes, and maximizing team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with a focus on fostering a productive and positive team culture, make me a valuable asset to any organization.
Overview
22
22
years of professional experience
Work History
Director, HR Business Partner
ADP Canada
01.2021 - Current
- Support SVP and VPs for the largest business unit in ADP Canada, Service Delivery
- Transforming the functions within SD to effectively meet ADP’s future strategic vision while elevating talent capabilities, development and retention
- Leading on organizational design and change management to support the segmentation transformation across ADP Canada
- Led a large organizational change in HR Tech and HR Operations (HRO) segments of Service Delivery
- Strategically rolled out talent assessment at Manger plus and reinforced Succession Planning at Director plus within SD
- Rolled out leader development program(s) across ADP Canada, SD to elevate leader capabilities in talent planning and performance management
- Led in 2023 6 month Emerging Leader Program – Launch for nominated up and coming future leaders; leading it for 2024
- Successfully collaborated with business leader to roll out offshoring initiative to meet business objectives
- Partnered with leaders across SD and built and rolled out career pathing with the intent of elevating development and increasing retention
- In partnership with CoE(s) led and launched time submission platform change across ADP Canada to upgrade from the current outdated platform
Senior HR Business Partner
TD Bank
01.2019 - 01.2021
- Support VPs (8) and SVPs (3) within the new ES3 function within TD Bank
- Building the ES3 structure from the bottom up and hiring top Executive talent to stand up their respective organizational structure to prepare TD Bank for the future
- Led a large organizational change in collaboration with CoE and Executive leadership to stand up a net new function within TD that operates with an enterprise view within various key departments across the Bank
- Effectively led resource planning at senior management level + and SVP+ succession planning to ready the bank for future talent
- Standing up the Next Evolution of Work Transformation Office to strategically transform the Bank, elevate capability and talent and evolve the way we work
- Re-structuring the Enterprise Vendor Management Office to align to the business's strategic priorities to reduce vendor costs and streamline applicable services
- Leading Change Management (CM) Capacity and Capability build for the Bank by standing up Enterprise CM Hub, Community of Practice, identifying Spokes, interaction models, assessing internal talent and closing the capability gap
Senior HR Business Partner
TD Bank
01.2017 - 01.2019
- Support Executives and their teams in over 200 branches around the Metro East area within Branch Banking
- Provide guidance on talent management, diversity initiatives, organizational change and complex employee relations initiatives
- Effectively led the change in Executive assessment and incorporated TD Framework into year- end ratings
- Manage Talent pipeline/ Resource planning and created controls that resulted in robust pipeline and quicker backfills when regional needs arise while driving diversity initiatives across the Region
- HRBP lead to a key HR platform change project and representing national Branch Banking LOB and HRBPs - involved in design workshops, workforce transition, communication etc
- And provide timely updates to my HR colleagues, Business Leaders and Executives
- Planned and successfully executed regional re-organization with maximum employee retention and redeployment
Manager, Change Management
TD Bank
01.2015 - 01.2017
- Lead Change Management discipline and strategically work with Project Manager(s), Business Leads and key stakeholders to effectively drive change, benefit realization and ROI
- Successfully led TD Insurance's Real Estate move that involved the closure of multiple offices nationally and moved employees to centralize locations within flex/mobile environment
- Change Manager lead on GuideWire program, one of TD Banks 5 Light House projects within Agile
- Effectively worked with various Project Manager, Business Leads, Executives and Vendors to integrate change management activities into overall Change Management Strategy and detailed plan while mitigating risk
- Utilized information gathered from stakeholder and impact assessments and designed a detailed change plan and implement activities – including sponsorship, communication and engagement, learning and development, resistance management, readiness, culture, adoption and sustainment
- Led project team of dedicated resources and tactical resources to achieve key project deliverables and provide status updates/ escalations to Senior Executives/Sponsors
Human Resources Advice Partner
TD Bank
01.2015 - 12.2015
- Provide day to day service employment relations support to TD Insurance groups (approx
- 1500 employees) while adhering to employment legislation
- Provided support and coaching to leaders and executives across multiple offices on end to end performance and behavioural management, terminations while complying with Federal and Provincial employment regulation
- Worked closely with disability team and business leaders on complex leave of absence cases including coordinating early intervention programs and return to work programs
- Representative in the Diversity Insurance Senior Executive Committee for TD Insurance
Relationship Manager, Human Resources
TD Insurance
01.2008 - 01.2015
- Provided consultative support for assigned client groups across multiple offices on various HR areas including - exit interviews, performance management/development plans, employee retention initiatives, annual salary reviews and various leadership workshops
- Worked closely with disability team and business on complex leave of absence cases including coordinating early intervention programs and return to work programs
Resourcing Consultant, Human Resources
TD Insurance
01.2006 - 01.2008
- Managed full cycle recruitment in all offices and various departments
- Registered and attended Career Fairs to attract potential employees and promote our organization
Payroll Administrator, Human Resources
TD Insurance
01.2004 - 01.2006
- Managed all areas of payroll-including disability, maternity leave top up, commission, bonuses etc
- For Liberty Mutual former employees ~ 800 headcount
- Created electronic timesheets to track vacation, over time and shift premiums
- Effective stakeholder to align Liberty Mutual and TD Meloche Monnex
First Report Taker, Claims Department
Liberty Mutual Insurance
01.2003 - 01.2004
- First point of contact for Claimants-took details of incident, set up rental, repair shop etc
- While ensuring optimal customer service
Education
PROSCI Certification -
Toronto, ON01.2015
Human Resources Management Diploma -
Seneca College
Toronto, ON01.2007
Bachelor of Arts - Psychology
York University
Toronto, ON01.2003
Skills
- Over 18 years of in-depth experience in Human Resources in Insurance, Banking and Payroll industries
- Resource planning, organizational design, talent development, compensation, recruitment, performance management
- Hands on change management experience and leading large initiatives for TD bank and ADP Canada
- Knowledge of Employment law, practices and procedures in all areas of HR industry
- Excellent leadership, communication, multitasking, organizational, interpersonal and CoE partnership skills
- Talent management, career pathing, and succession planning
- Leverage HR analytics to support business leaders to achieve strategic objectives
Awards
- HR Team Mate of the Year, 2023
- Mega Star, 2016
- Corporate League of Excellence, 2015
- Act for Impact, 2007
- Act for Impact, 2008
- Merit, 2006
Timeline
Director, HR Business Partner
ADP Canada
01.2021 - Current
Senior HR Business Partner
TD Bank
01.2019 - 01.2021
Senior HR Business Partner
TD Bank
01.2017 - 01.2019
Manager, Change Management
TD Bank
01.2015 - 01.2017
Human Resources Advice Partner
TD Bank
01.2015 - 12.2015
Relationship Manager, Human Resources
TD Insurance
01.2008 - 01.2015
Resourcing Consultant, Human Resources
TD Insurance
01.2006 - 01.2008
Payroll Administrator, Human Resources
TD Insurance
01.2004 - 01.2006
First Report Taker, Claims Department
Liberty Mutual Insurance
01.2003 - 01.2004
Human Resources Management Diploma -
Seneca College
Bachelor of Arts - Psychology
York University
PROSCI Certification -
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