Loulou McFadzen
Whistler,British Columbia
Summary
Customer-savvy sales and marketing professional accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
9
9
years of professional experience
Work History
FOH team member
Merlin's Bar & Grill
11.2023 - Current
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Attended to customer's needs proactively for first-class waiting service.
eCommerce Consultant
THG
11.2022 - 11.2023
- Part of growing business development team at THG, UK's largest technology IPO valued at £7bn
- Responsible for growth and development of UK and EMEA business development within retail sector
- Collaborating with cross-functional teams to develop and execute effective go-to-market strategies
- Developed and delivered sales presentations to key decision makers, nurturing relationships and building professional network throughout
Senior Marketing Executive
THG
10.2020 - 10.2022
- Creating Influencer- and wider marketing proposals for external clients and implementing them globally, with a focus on the EU, specifically DE and UK
- Managing a team of four to create and execute campaigns according to each client's objectives and budgets (whether that be revenue-driving or brand awareness)
- Support NPL's and the global trading calendar with Influencer and Affiliate campaigns
- Work alongside the broader marketing, trading and social teams to manage execution
Founder
Loulou's Treat Boxes
03.2020 - 08.2020
- Started own successful social media-based Cake and Brownie Business during the lockdown period
- Managed end-to-end process of recipe development, baking, marketing & delivery.
Chalet Host
Skiworld Ltd
01.2020 - 03.2020
- Hosted and prepared meals for groups of up to 18 guests
- High pressure, fast-paced environment with multiple responsibilities all whilst providing exceptional level of customer service; cooking, hosting, house-keeping
- Attention to detail was maintained at all times in keeping with Skiworld's brand standards
- Hosting responsibilities also included cleaningChalets and maintaining for luxury experience
Simply Food Store Manager
Marks and Spencer PLC, Kings Road Store
09.2019 - 12.2019
- Managed 6 direct reports and at times was solely responsible for up to 100 store staff members
- Built strong, trusted, cross-functional relationships with multiple department store staff, supply operations, distributors and head office teams
- Solely responsible for Simply Food Store Merchandising; using creative eye and key marketing principles to reach and exceed specific KPIs (product launch awareness, sales, cross-shop)
- Managed commercial performance reports and delivery of these in daily and weekly store meetings
Bar Staff and Waitress
The Yew Tree Inn
01.2015 - 08.2019
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
Education
BA (Hons) - Modern Languages with Business Management
University of Birmingham, Meetings
Birmingham2019
Skills
- Excels in building relationships and customer service
- Confident communicator, with fluency of both English and German languages
- Effective in time management
- Work well under pressure, in high stress environments
Languages
English
Native
German
Fluent
Italian
Advanced
Timeline
FOH team member
Merlin's Bar & Grill
11.2023 - Current
eCommerce Consultant
THG
11.2022 - 11.2023
Senior Marketing Executive
THG
10.2020 - 10.2022
Founder
Loulou's Treat Boxes
03.2020 - 08.2020
Chalet Host
Skiworld Ltd
01.2020 - 03.2020
Simply Food Store Manager
Marks and Spencer PLC, Kings Road Store
09.2019 - 12.2019
Bar Staff and Waitress
The Yew Tree Inn
01.2015 - 08.2019
BA (Hons) - Modern Languages with Business Management
University of Birmingham, Meetings
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