LOUISE MOLNAR
Customer Service
Kitchener,Canada
Summary
Service-oriented professional with extensive experience in guest services. Proven track record of delivering exceptional customer service, effectively resolving conflicts, and addressing diverse guest needs. Strong communication skills and ability to thrive in fast-paced environments contribute to enhanced team performance and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Guest Services
Goodwill Donation Centre
Waterloo
01.2023 - 01.2025
- Assisted all customers with their shopping experiences by providing recommendations and timely solutions
- Supported with sorting of incoming donations and preparing items prior to sending them to sales floor
- Assisted with training and onboarding new staff on job duties and responsibilities fostering a supportive work culture
- Provided exceptional customer service to all daily by greeting customers upon entering the store
Cashier
Shoppers Drug Mart
Kitchener
01.2021 - 01.2023
- Completed merchandising of products throughout the store, faced, restocked, and maintained product inventory
- Completed cleaning duties are needed such as sweeping, mopping, sanitizing, to ensure safe and presentable sales floors throughout
- Assisted with answering incoming call, responding to customer inquiries, and providing solutions or knowledgeable recommendations
Daycare Worker
Crunch Fitness
Kitchener
01.2018 - 01.2019
- Scheduled appointments for children ensuring appropriate ratios were maintained during hours of care
- Created age-appropriate activities to engage children in play during hours of care to promote learning
- Thoroughly cleaned facility and maintained highly organized spaces throughout the center to ensure safety of children and staff
Customer Service Rep.
KW Surplus
Kitchener
01.2012 - 01.2019
- Completed product inventory throughout the store, ensuring stock, ordering additional supplies, and pricing all delivered products prior to adding them to shelves
- Cleaned store as needed to remove safety risks and ensure presentable sales floors for customers throughout shifts
- Answered all customer inquiries by providing exceptional service, solutions, and recommendations fostering customer satisfaction
- Operated cash registers to complete debit, credit, and cash transactions during front end cash shifts and as required to support colleagues
Store Associate
Dollarama
Kitchener
01.2017 - 01.2018
- Assisted with incoming shipments by unloading products from delivery trucks to be priced for sales floor
- Accurately processed debit, credit, and cash transactions at front cash ensuring minimal complications and resolving discrepancies
- Priced, faced, and placed various products on appropriate shelves to maintain pleasing visuals for customers
- Provided resolutions to customers concerns and inquiries ensuring exceptional service experiences
Education
High School Diploma -
Grand River Collegiate Institute
Kitchener, ON01-1984
Some College (No Degree) - Business Administration
Bluevale Collegiate Institute
Waterloo, ONSkills
- Customer Service expert with over 30 years of experience exceptional conflict resolution, communication, and organizational abilities
- Exceptional multitasking abilities with ability to remain highly attentive when completing time sensitive responsibilities
- Proven ability to collaborate effectively with team members and support the onboarding and training of new staff members
- Dependable and detail-oriented with strong commitment to providing customer focused solutions and recommendations
- Working knowledge of Microsoft Office Word, and Outlook
Education Certifications
Grand River Collegiate Institute, OSSD, Kitchener, ON
References
References available upon request.
Timeline
Guest Services
Goodwill Donation Centre
01.2023 - 01.2025
Cashier
Shoppers Drug Mart
01.2021 - 01.2023
Daycare Worker
Crunch Fitness
01.2018 - 01.2019
Store Associate
Dollarama
01.2017 - 01.2018
Customer Service Rep.
KW Surplus
01.2012 - 01.2019
High School Diploma -
Grand River Collegiate Institute
Some College (No Degree) - Business Administration
Bluevale Collegiate Institute