LOUISE BIANCA M. KING
Calgary,AB
Summary
Retail supervisor with 10+ years of experience at Starbucks Coffee Company. Expertise in team leadership, customer service, and managing daily operations in high-volume settings. Demonstrated success in training staff, upholding operational standards, and enhancing customer satisfaction. Recognized for strong communications, reliability, and efficiency.
Overview
15
15
years of professional experience
Work History
Supervisor
Starbucks Coffee Company
10.2012 - Current
- Supervised daily store operations in fast-paced, high-volume environment to uphold service standards.
- Led team members during shifts, fostering efficient workflow and exceptional customer service.
- Trained and mentored new employees, exemplifying performance and professionalism.
- Managed inventory ordering and product receiving to ensure sufficient store supplies.
- Oversaw opening procedures to guarantee seamless daily operations.
- Enforced company policies regarding cash handling, safety, and security measures.
- Utilized operational tools and procedures to enhance store efficiency and productivity.
Retail Sales Associate
American Eagles Outfitter
Calgary, AB
06.2011 - 12.2013
- Resolved customer inquiries and issues promptly to ensure positive shopping experiences.
- Assisted customers in locating items and answering questions effectively.
- Collaborated with team members to achieve sales goals and improve service quality.
- Maintained visual merchandising standards to enhance store presentation.
- Restocked merchandise and organized displays to guarantee product availability.
- Operated cash registers, processing transactions, returns, and exchanges efficiently.
Education
High School Diploma -
St. Martin De Porres Catholic School
Airdrie, AB06-2014
Skills
- Team leadership and support
- Customer service excellence
- Sales strategies
- Inventory management
- Cash handling and POS systems
- Store organization
- Time management
- Effective communication
- Bilingual proficiency
Education And Awards
- St. Martin de Porres Catholic School, 06/01/14
- Starbucks 10 Year Anniversary Award
Languages
Tagalog
Native/ Bilingual
Timeline
Supervisor
Starbucks Coffee Company
10.2012 - Current
Retail Sales Associate
American Eagles Outfitter
06.2011 - 12.2013
High School Diploma -
St. Martin De Porres Catholic School