Louise Vockerodt

• Conducted regular inspections of equipment, buildings, grounds, and other areas to identify necessary repairs or improvements.
• Developed and implemented policies and procedures for maintenance, repair and operations of facilities.
• Monitored facility operations to ensure adherence to safety regulations and compliance with applicable laws.
• Coordinated the activities of subcontractors in relation to facility maintenance projects.
• Assisted in budgeting for preventive maintenance costs associated with operational needs.
• Planned upgrades or renovations for existing facilities.
• Provided support in the planning of special events held at the facility.
• Managed the day-to-day operations of all facility services, including maintenance, housekeeping and security.
• Coordinated with external vendors for repairs, renovations and other projects related to facilities management.
• Provided guidance on capital expenditure decisions related to facility operations.
• Negotiated contracts with service providers for janitorial services, landscaping services and pest control services.
• Planned facility improvements with work order priorities to maintain optimal operations.
• Collaborated with management team to identify and procure equipment and tools to increase safety and productivity.
• Directed trades workers in mechanical, electrical, and plumbing tasks to support efficient operations and maintenance of buildings.
• Prioritized and performed routine maintenance to keep facility in excellent shape.

Facilities Management / Compliance:

• Maintains facility leases and liaises with lessors as needed, including to renew terms, etc.
• Coordinates scheduling and use of corporate transient housing and associated tasks
• Coordinates and manages office space allocations including hot desk arrangements, etc.
• Maintains accurate annual Facilities fire / life / safety audit records and provides updates on any deficiencies
• Ensures work is in compliance with Health and Safety requirements, Labour and Environmental regulations and Security and Code

Financial and Performance Management:
• Supports annual Facilities budget preparation
• Supports monthly review of Facilities financial results
• Reviews various invoices for accuracy prior to Management approval
• Assists with various expense, progress, and monthly reports (e.g. KPIs, etc.)
• Monitors financial systems used by Facilities including SAP Concur and Ultipro

Other Responsibilities:
• Provides indirect supervision to Facilities Administrative Assistants in their work, on an as required basis
• Monitors, administers, and actions various Facilities-related systems including the Facilities Task System, security systems, etc.
• Assists in the coordination and implementation of special projects, as required
• Works in compliance with the mission, goals, and performance standards and parameters set by Canadian North
• Identifies and implements innovative change.

• Ensure that Management agency services are provided to schemes in accordance with its mandate
  and service level agreement.
• Expanding the number of sectional title schemes managed.
• Ongoing communication with sectional title schemes representatives.
• Ensuring that complaints and queries lodged by the body corporate, owner and/or tenant are
  resolved as quickly as possible.
• Prepare, co-ordinate and ensure that all fire, life safety and other safety programs are established.
• Negotiating all vendor service and capital improvement contracts.
• Ensuring that day-to-day financial management of the schemes is carried out and all financial
  records and files are maintained.
• Administering the schemes operating budget following its approval by the Body Corporate and
  provide reports when needed.
• Attending the AGM and Trustees meeting if requested.
• Managing and supervising the accounts staff to ensure administrative and financial functions are
  carried out for all schemes.
• Training of staff to ensure they understand and are familiar with legal requirements of the Sectional
  Titles Management Schemes Act as well as ensuring that changes in legislation are complied with.
• Making presentation to scheme executives when required.
• Supervising staff responsible for the maintenance component of the schemes.
• Ensuring that compliance issues are dealt with.
• Ensuring that insurance renewals are undertaken for each of the schemes.
• Reporting to the Managing Director on a weekly basis detailing the latest developments for each
  of the schemes managed by the business.

• Manage daily telephonic enquiries emanating from clients, owners, trustees, caretakers, bondholders, agents and any other role-players from a relevant scheme.
• Manage daily visits from and interviews with clients.
• Implement instructions/requests from clients.
• Provide support to the manager in the execution and organisation of the maintenance and repair of common property.
• On instruction of the manager, obtain the necessary quotations and sending out of contractors as requested by the client.
• Assist in the enforcement of the Rules adopted by the Body Corporate.
• The Sectional Title Manager must ensure that bona fide expenditure on behalf of the Body Corporate is recovered and a comprehensive record of such expenditure must be kept.
• Upkeep of invoice register and issue of invoice for additional costs.
• Keeping full records of administration and reports to the Trustees.
• To ensure that all expenses incurred in the administration of the Body Corporate, subject to any restrictions imposed by, or directives given by the Trustees are payed.
• To assist with any enquiries in respect of the schemes Auditors.
• To assist with the annual audit with the auditor of the Body Corporate and to keep control thereof within the prescribed time period as stipulated in the Sectional Titles Act. (preparing minute book etc.)
• To maintain records of all the requirements of the Receiver of Revenue that is attended to. (Income tax submissions).
• Create budget reports and budgets for Body Corporates.

• Opened the Durban office.
• Found suitable offices for the business.
• Procure all the equipment for the office.
• Recruited and hired individuals demonstrating passion, dedication and added value to team.
• Identified client business and operational needs and introduced services to provide solutions.
• Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
• Managed daily operations, client relations and IT.
• Generated daily operational and sales reports for corrective action or continuous improvement.
• Managed the budget for the office.
• Managed the sales targets and ensured staff reached them.
• Completed assessments on clients and advised clients on what needs to be done.
• Obtained and liaised with attorneys to deal with the legal work.
• Drafted all court documents and ensured the matters were ready for court.
• Checking and ensuring all invoices are paid timeously.
• Ensured staff was paid every month.

• Oversaw a team of 20 people in a debt collection call centre.
• Responsible for collecting debt for a number of companies within my portfolio.
• Building up relationships with the companies in my portfolio.
• Responsible for monthly reports to clients.
• Responsible for monthly reports to the Operations Director.
• To ensure we stay within all service level agreements.
• Hire and train staff.
• Monitor the quality control of the calls staff make.
• Attain monthly collection targets.
• Ensure legal compliance within the call centre is attained.
• Liaised between clients and management to provide client feedback and resolve inquiries.

• Delivered clear and articulate written and oral communication and displayed thorough knowledge of various legal research tools.
• Navigated legal environment productively and with exceptional versatility in fast-paced law office.
• Advanced to expert level on word processing and database software and mastered legal document review and file management systems.
• Demonstrated and maintained professionalism in stressful and challenging legal situations.
• Interviewed clients and witnesses to acquire additional insight into case details.
• Advised clients regarding legal matters.
• Consult and advise clients with regards to maintenance orders, domestic violence orders, deceased estates
  and eviction matters.
• Consult and advise clients with regards to criminal matters.
• Draft all legal documents in order to take matters to court.
• Conducted bail applications, trials and please.
• Ensure clients were updated with their matters.
• All administrative duties regarding my files.