Louise Styles
Etobicoke,ON
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
25
25
years of professional experience
Work History
Nurse Consultant
WSIB Toronto
06.2018 - Current
- Nurse Consultant in Occupational Disease and Survivor's Benefit
- Recognize and respond to complex health needs, Review health care and dental compatibility based on legislation, policy and make and communicate timely, evidence based health care entitlement decisions verbally and in writing
- Apply nursing knowledge, skill and judgment when providing clinical advice, opinion and guidance on injured worker's recovery plans
- Recognizing potential obstacles to return to work and recovery and addressing non-medical issues
- As a nurse consultant I am also responsible for assessing objections to health care entitlement decisions
- I review all medical documentation when requested to reconsider a health care decision
- I implement my decision verbally and in writing once the review is completed
- Other responsibilities as a nurse consultant is to refer injured workers to the WSIB funded programs such as the Community Mental Health Program, Occupational Health Assessment Programs, Burn Program, Occupational Lung Disease and Allergy, Occupational Dermatology and Contact Dermatitis, Hand Arm Vibration Syndrome
- Performing medication reviews to identify and communicate potential issues that may affect return to work or quality of life
- Clinical resource for staff by providing health teaching and answering questions related to the injured worker's health condition as well as interpretation of medical terminology and medical documentation
- Reviewed medical records and summarized care.
- Researched related literature regarding issues at hand.
- Increased awareness of available nursing services within the community, leading to higher utilization rates and improved overall health outcomes.
- Served as a liaison between patients, families, and healthcare providers to ensure seamless communication and understanding of treatment options.
- Managed complex cases involving multiple healthcare providers, ensuring timely coordination of services for optimal patient outcomes.
- Streamlined nursing processes, resulting in improved patient outcomes and increased staff satisfaction.
- Developed strong relationships with community partners to expand available resources for patients requiring specialized care or assistance.
- Provided mentorship to new nursing staff members, fostering an environment conducive to professional growth and development.
Permanent Benefits Service Branch Nurse Consultant
Workplace Safety and Insurance Board
06.2001 - 06.2018
- Managed approximately 30 incoming calls a day from injured workers, suppliers and pharmacies, physiotherapist, massage therapist, occupational therapist.
- Verbal and written communication to injured workers and relevant stakeholders regarding health care entitlement
- Reviewed medical records and summarized care.
- Provided mentorship to new nursing staff members, fostering an environment conducive to professional growth and development.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
In Charge RN Dementia Unit
Chelsey Park Nursing Home
10.1999 - 06.2001
- Managed and delegated duties to RPN's and support staff
- Provided leadership in establishing and maintaining staff morale
- Self-directed with astute judgment skills and high level of personal accountability
- Liaison with patients and family members prior to discharge from long term care facility
- Develop and implement patient care plans and speak during team meetings with all staff about goals of care plans and setting dates for evaluation and follow up
- Routinely retract patient throat cultures and prepare for lab submissions
- Routinely care for complex patients with multiple health conditions such as tracheotomy patients, patients with neurological illness, cardiac illness, Alzheimer's and Paget's disease, Parkinson's disease, Diabetes
- Maintained organized clinical environment conducive to efficient workflow by regularly evaluating unit needs and implementing necessary adjustments.
- Conducted ongoing assessments to monitor and adjust treatment plans, improving overall patient health outcomes.
- Improved continuity of care across shifts through concise shift reports detailing pertinent updates on patients'' conditions and treatment plans.
- Promoted a culture of continuous improvement by participating in quality assurance initiatives and identifying opportunities for process enhancement.
- Educated patients and families on disease management strategies, promoting adherence to treatment plans and self-care routines.
- Managed crisis situations effectively, ensuring the safety of patients and staff members at all times.
- Optimized resource allocation during high-volume periods by efficiently delegating tasks based on staff skill sets.
- Enhanced patient care by implementing evidence-based nursing practices and developing individualized care plans.
- Contributed to higher patient satisfaction ratings by consistently providing compassionate, empathetic care to all patients regardless of background or condition severity.
- Served as primary liaison between physicians and nursing staff, maintaining clear communication channels for optimal patient care delivery.
- Supervised and managed daily scheduling, tasking, and administration.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
Education
Bachelor Disability Management - online program
Pacific Coast University
01.2019
CNA Accreditation Program - Suicide: Facing the difficult topic together, Empowering Nurses, Instilling hope in patients
01.2018
Certificate program - The importance of treating motivation and energy in major depressive disorder
University of Manitoba
01.2018
Conference - Gerontology
PIECES Geriatric Program Ontario Hospital Assoc.
01-1996
Nursing Diploma -
George Brown College
01.1994
Skills
- Leadership
- Prioritization
- Deadline Management
- Problem-solving
- Interprofessional collaboration
- Performance improvement
- Staff education
- Teamwork and collaboration
- Reliability
- Critical thinking
- Active listening
- Effective communication
Languages
English
Full Professional
Timeline
Nurse Consultant
WSIB Toronto
06.2018 - Current
Permanent Benefits Service Branch Nurse Consultant
Workplace Safety and Insurance Board
06.2001 - 06.2018
In Charge RN Dementia Unit
Chelsey Park Nursing Home
10.1999 - 06.2001
CNA Accreditation Program - Suicide: Facing the difficult topic together, Empowering Nurses, Instilling hope in patients
Certificate program - The importance of treating motivation and energy in major depressive disorder
University of Manitoba
Nursing Diploma -
George Brown College
Bachelor Disability Management - online program
Pacific Coast University
Conference - Gerontology
PIECES Geriatric Program Ontario Hospital Assoc.
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