LOUISE STONE
Dutton
Summary
Dynamic customer service professional with extensive experience , excelling in order processing(POS) and fostering strong client relationships. Recognized for attention to detail and quality assurance, consistently delivering exceptional service .Strong problem solving skills, willingness to learn. Proven ability to thrive in fast-paced environments, ensuring customer satisfaction and operational efficiency. Friendly, reliable who works well in a team or independently.
Overview
37
37
years of professional experience
Work History
Food and Beverage Server
HK Travel Centre - Tim Hortons
07.2011 - 01.2024
- Provided courteous, friendly service while cultivating relationships with regular customers while multitasking in fast-paced environment.
- Served and prepared food and beverages promptly and accurately with focused attention to customer needs.
- Input orders in POS , noting special requests for accuracy and speed of service.
- Baking items, restocking, preparing food and beverage items , knowledgeable in all service areas
- Problem solving and conflict resolution, team player , leadership in training new hires.
- Follow and adhere to policy and procedures, compliance to company guidelines.
House Cleaner
Self Employed Services
06.2006 - 11.2010
- Disinfected bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Trustworthy and reliable, special attention to client requests maintaining professional standards.
Customer Service Representative
Thamesville Community Credit Union
03.2006 - 10.2006
- New Branch opened June 2006.
- Provided friendly and professional customer service to new clients , opening accounts, processing deposits, withdrawals, bill payments
- Providing information on the credit union and the products and accounts available including service charges and interest rates for investments.
Customer Service Representative
Royal Bank
06.1987 - 06.2004
- Provided friendly and professional service to customers, processing deposits, withdrawals , bill payments maintaining accuracy and suggesting additional services when identified for referral.
- Following strict confidentiality with all clients.
- Preformed cash counts and balancing cheques and processed balancing reconciliations.
- Processed bank machine and drop box deposits.
- Reconciliation of reports as Liability Clerk.
Education
High School Diploma -
Innisdale Secondary School
Barrie, ON06-1986
Skills
- Order processing
- Food and beverage preparation
- Strong customer service skills
- POS operation
- Work independently or Team Player
- Quality assurance
- Attention to detail
- Many years varied experience
Languages
English
Full Professional
Timeline
Food and Beverage Server
HK Travel Centre - Tim Hortons
07.2011 - 01.2024
House Cleaner
Self Employed Services
06.2006 - 11.2010
Customer Service Representative
Thamesville Community Credit Union
03.2006 - 10.2006
Customer Service Representative
Royal Bank
06.1987 - 06.2004
High School Diploma -
Innisdale Secondary School
Similar Profiles
Ashton HitsmanAshton Hitsman
Line Cook at HK Travel Centers L.PLine Cook at HK Travel Centers L.P
Sahil SainiSahil Saini
Crew Member at HK Travel Centres - OnRouteCrew Member at HK Travel Centres - OnRoute
Liz LeungLiz Leung
Hospitality Business Intern at Hutchison Travel (HK) LimitedHospitality Business Intern at Hutchison Travel (HK) Limited