Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

Louise Smith

Windsor,Canada
Louise Smith

Summary

Highly versatile and results-oriented professional with a proven track record in executive assistance, financial oversight, assisting with human resources, and operations management within national organizations. Adept at providing comprehensive support to leadership, streamlining processes, ensuring compliance, and driving financial performance. Known for building strong relationships and collaborating effectively with diverse stakeholders.

Talented Owner with excellent marketing, customer service and facility oversight skills and more than 20 years of experience. Highly effective and comfortable working with people at all levels in organization.

Overview

31
years of professional experience

Work History

Louise Smith Photography

Owner, Operator, Photographer
01.1995 - Current

Job overview

  • Managed all business operations, including marketing and client acquisition.
  • Provided photography services for various events and purposes (weddings, engagements, family, commercial).
  • Proficient in Adobe Lightroom and trained in photo development.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Planned and prepared for on-location and studio shoots.
  • Developed strong relationships with clients through clear communication and professionalism.
  • Tailored photography packages to meet unique needs of each client, resulting in high client satisfaction rates.
  • Captured stunning images for variety of projects.

Belfor Canada Inc.

Executive Assistant to the President of Canada
01.2022 - 01.2025

Job overview

  • Provided comprehensive executive support, including calendar, travel, and correspondence management.
  • Generated and analyzed financial reports for 40 Canadian offices, identifying jobs needing billing, overdue accounts, high-value jobs, and bad debt.
  • Collaborated with Regional Managers to ensure financial compliance, timely invoicing, and efficient receivable collection.
  • Managed contracts and budgets over $100,000, ensuring accuracy and margin maintenance.
  • Developed and implemented a national accounts receivable program, significantly reducing bad debt.
  • Managed new hire and salary increase approvals, legal matters, and national stationary orders.
  • Served as primary liaison for Head Office and supported franchise companies.
  • Provided 24/7 support, training, and troubleshooting for Canadian offices.
  • Supervised travel bookings and expense management (Chrome River, Concur).

Belfor Canada Inc.

Human Resources
01.2020 - 01.2022

Job overview

  • Managed Canada-wide employee review program for 2000 employees.
  • Developed and implemented COVID-19 safety procedures across 40 Canadian offices, ensuring compliance.
  • Managed hiring and termination processes, ensuring legal compliance.

Belfor Canada Inc.

Operations Manager
01.2010 - 01.2020

Job overview

  • Oversaw all field and office staff as General Manager/Operations Manager.
  • Managed Project Managers, focusing on claim volume, compliance, value, and profit margins.
  • Negotiated subcontractor relationships and managed all job contracts and budgets.
  • Conducted financial reviews and led local marketing initiatives.

Belfor Canada Inc.

Administrative / Project Manager Assistant
01.2006 - 01.2010

Job overview

  • Provided comprehensive administrative support, including homeowner communication and file management. Hundreds or files during our busy CAT times.
  • Scheduled inspections, managed leads, and processed payables/receivables. Hundreds of files and compliance touch points.
  • Supported Project Managers and participated in marketing activities. Yearly Golf and curling tournaments.

Education

St. Clair College
Windsor, ON

Two-Year Ontario College Diploma from Business - Accounting
01.1999

University Overview

Skills

  • Executive Support
  • Financial Reporting & Analysis
  • Budget & Contract Management
  • Accounts Receivable/Payable
  • HR Assisting/ Hiring and onboarding
  • Administrative Support
  • Customer Service
  • Marketing/ Business Development
  • Communication
  • Time Management
  • JD Edwards
  • DocuSphere
  • Chrome River
  • Concur
  • Adobe Lightroom
  • Staff management
  • Customer service
  • Decision-making
  • Team leadership
  • Employee motivation

Interests

Animals are my interests, I have rescued over 100 dogs and have two of my own which I greatly love and enjoy spending time with them My other interests are photography and enjoying capturing joy in peoples lives, its a thankless job that put's a smile on my face

Timeline

Executive Assistant to the President of Canada
Belfor Canada Inc.
01.2022 - 01.2025
Human Resources
Belfor Canada Inc.
01.2020 - 01.2022
Operations Manager
Belfor Canada Inc.
01.2010 - 01.2020
Administrative / Project Manager Assistant
Belfor Canada Inc.
01.2006 - 01.2010
Owner, Operator, Photographer
Louise Smith Photography
01.1995 - Current
St. Clair College
Two-Year Ontario College Diploma from Business - Accounting

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Louise Smith