Louise Ross

Calgary,AB

Summary

Dedicated and performance-focused manager of service delivery with over a decade of success in the customs brokerage and logistics industry. Proven leadership as Branch Manager for Alberta, with a strong track record in driving regional performance, leading service operations, and overseeing high-volume traffic management. Expert in building and developing cross-functional teams, enhancing client satisfaction, and implementing strategic process improvements. Adept at aligning service delivery with business objectives, while navigating regulatory and operational complexities.

Overview

years of professional experience

Work History

Manager Service Delivery

Livingston International

Calgary, Alberta

01.2013 - Current

Dedicated and performance-focused Manager of Service Delivery with over a decade of success in the customs brokerage and logistics industry. Proven leadership as Branch Manager for Alberta, with a strong track record in driving regional performance, leading service operations, and overseeing high-volume traffic management. Expert in building and developing cross-functional teams, enhancing client satisfaction, and implementing strategic process improvements. Adept at aligning service delivery with Regulatory Compliance.

Education

High School Diploma -

Cowichan Secondary

Duncan, BC

06-1990

Skills

Lead and manage service delivery operations across Alberta, with oversight of multiple client accounts and regional performance targets
Function as Branch Manager for Alberta, responsible for team leadership, compliance, and operational excellence across multiple service lines
Direct traffic operations to ensure timely customs clearance and freight movement while maintaining alignment with client SLAs and compliance standards

Collaborate closely with national leadership, account managers, and clients to resolve issues, drive improvements, and align service solutions with evolving client needs
Implement and monitor KPIs to track operational efficiency and customer satisfaction, delivering regular performance reports to executive leadership
Mentor and support team leaders and staff, fostering a culture of accountability, high performance, and professional development

Timeline

Manager Service Delivery

Livingston International

01.2013 - Current

High School Diploma -

Cowichan Secondary

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