LOUISE RIVERA
Vancouver
Summary
Enthusiastic educator and former Assistant Manager at PLENTY Stores Inc. with a strong background in creating positive learning and customer service experiences. Experienced in team training, conflict resolution, and day-to-day operations. Known for reliability and flexibility, with a patient and adaptable approach that supports diverse needs and ensures smooth, consistent results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Teacher
Learning With Liann
08.2024 - Current
- Experienced in creating a safe, structured, and engaging classroom environment for students of various ages. Skilled in teaching core subjects like English, math, and communication while adapting lessons to meet diverse learning needs.
- Built strong relationships with students, parents, and colleagues through clear communication and a patient, supportive approach. Effectively managed classroom behaviour by setting clear expectations and consistently modelling respectful conduct.
- Integrated technology to enrich learning experiences and track student progress, attendance, and behaviour to support ongoing parent communication and student growth.
Assistant Manager
PLENTY Stores Inc.
08.2023 - Current
- Assisted in managing daily operations of the store, including assigning tasks and overseeing inventory control processes.
- Helped train new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
Key Holder
PLENTY Stores Inc.
05.2021 - 08.2023
- Handled escalated customer service issues or concerns, driving pleasant shopping experiences for guests.
- Maintained daily records of sales and deposits, balancing cash register and reconciling discrepancies.
- Processed sales transactions quickly and accurately using Lightspeed.
Stylist
PLENTY Stores Inc.
04.2019 - 05.2021
- Built strong relationships with customers by providing personalized advice based on their individual needs.
- Consistently achieved high levels of customer satisfaction through quality services rendered.
Boutique Associate
Aritzia
10.2018 - 03.2019
- Inventoried merchandise regularly to identify stock needs.
- Exhibited strong organizational skills in managing multiple tasks simultaneously while adhering to deadlines.
Water Safety Instructor
Canadian Red Cross
08.2017 - 07.2018
- Provided individualized instruction tailored to each swimmer's skill level and needs.
- Communicated with parents and guardians about student progress and challenges.
- Evaluated student progress throughout lessons and modified plans accordingly.
Education
Bachelor of Arts (B.A.) - Psychology
Douglas College
New Westminster, BC05.2026
High School Diploma -
Burnaby North Secondary
Burnaby, BC01.2018
Skills
- Excellent Communication
- Patient and empathetic
- Conflict Resolution
- Critical thinking
- Technology integration
- Adaptability and flexibility
- Time management
Certification
- Certified in Standard First Aid, CPR Level A and C
- Certified Water Safety Instructor by the Canadian Red Cross
Timeline
Teacher
Learning With Liann
08.2024 - Current
Assistant Manager
PLENTY Stores Inc.
08.2023 - Current
Key Holder
PLENTY Stores Inc.
05.2021 - 08.2023
Stylist
PLENTY Stores Inc.
04.2019 - 05.2021
Boutique Associate
Aritzia
10.2018 - 03.2019
Water Safety Instructor
Canadian Red Cross
08.2017 - 07.2018
Bachelor of Arts (B.A.) - Psychology
Douglas College
High School Diploma -
Burnaby North Secondary
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