LOUISE MCGEARTY
Calgary
Summary
Insurance Agent and Claims Adjuster with over 20 years of experience. Motivated sales professional dedicated to exceeding company goals. Highly skilled in administration, with strong communication and computer abilities. Consistently meets deadlines while demonstrating exceptional cultural awareness and adaptability. Property Adjuster with nearly 3 years of hands-on experience in investigating claims and determining appropriate compensation. Expert in evaluating evidence, such as photos and recordings, to assess damage and proficient in calculating depreciation factors.
Overview
27
27
years of professional experience
Work History
Property Adjuster - Content Specialist
Alberta Motor Association
05.2022 - Current
- Analyze and investigate reported claims to determine the nature of loss, coverage provided, and scope of damage.
- Promptly and properly document all developments in the claim file.
- Proactively manage claims by maintaining an active diary.
- Exercise good judgment.
- Conducted monthly field investigations of damaged properties and contents.
- Minimized company costs by preparing accurate schedules of loss and ensuring appropriate settlements for insured clients.
- Complete large loss content assessments and verify coverage limits on contents.
- Handled claims using Edjuster’s Exclaims system and provided training to adjusters on its usage.
Claims Advisor
Alberta Motor Association
06.2017 - Current
- Dealing with customers queries in a professional manner
- Answer calls, transfer calls to appropriate department
- Making sure AMA insured is happy with the services that they are provided with
- Speaking with the repair shops daily, making sure insured's vehicle is being repaired on time
- Contacting the rental company so that insured has a rental while his/her vehicle is in for repairs
- Meeting with the insured in person or on the phone to open a claim
- Meeting with the hail technicians to speak about what we expect from them and what they expect off AMA
- Completing hail activities, hail invoices and closing files
- Complete First Call Resolution, taken statement, confirm coverage, Bodyshop/appraiser to approve estimate and forwarding claim to scrub
- Making payments to the repair shop, Rental Company and the insured
- Training new staff members on payments and also procedures on the possibility of any new storms may arise
- When our supervisor is not in the office will distribute invoices to our team
Auto Adjusters
Alberta Motor Association
07.2016 - 05.2017
- Correspond with claimants and witness parties to determine claim settlement, denial, or review
- Review police reports or physical property damage to determine the extent of liability
- Negotiate claim settlements and recommend litigation when settlement cannot be negotiated
- Analyze information gathered by investigation, and report findings and recommendations
- Prepare report of findings of investigation
- Refer questionable claims to investigator or claims adjuster for investigation or settlement
Customer Service Representative
Bridgewater Bank
11.2014 - 07.2014
- Offering first-class customer service
- Ensuring Bridgewater customers are satisfied with the service
- Promoting the company and always representing the company in a positive way
- Answered an average of 50 calls per day by addressing customer enquiries, solving problems and providing new product information
Administrator
Campbell Frozen Foods
06.2012 - 05.2013
- Company Overview: Rockcorry, Co Monaghan
- Updating cash-book and bank reconciliation
- Issuing weekly cheques and setting up participants details on the payroll system
- Complying with all revenue requirements i.e
- Prepared and distributed payroll for 7 direct reports
- P30's, P35s, P60s
- Processing invoices for payments and requesting material claims
- Ensuring all time sheets are completed and filed to order
- Assisting with preparation and completion at the end of every month and year end accounts
- Day to day contact with clients for orders and inputting them onto the in-house system
- Oversaw inventory and office supply purchases
- Rockcorry, Co Monaghan
Insurance Agent
Liberty Insurance
05.1999 - 06.2004
- Company Overview: Dublin, Co Cavan
- Training new recruits in the highest level of service
- Mentored entry-level brokers
- Calculated premiums and established payment methods for sales
- Met with an average of 20/30 walk-in policyholders to address and resolve complaints
- Evaluated leads obtained through direct referrals, lead databases and cold calling
- Finalised sales and collected necessary deposits
- Calculated quotes and educated potential clients on insurance options
- Addressed an average of 400/500 customer inquiries and complaints each week
- Followed up with customers on unresolved issues
- Closed an average of 20/40 new sales per week
- Dublin, Co Cavan
Receptionist/Waitress
The Park Hotel
01.1998 - 06.2002
- Answered customer telephone calls promptly and in an appropriate manner
- Determined customer needs by asking relevant questions and listening actively to the responses
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Assigned customers to tables suitable for their needs and according to rotation
- Assisted diners with obtaining food from buffet/serving table as needed
- Kept dining room and kitchen area clean by performing cleaning and laundry duties
- Spoke with customers to ensure satisfaction with food and service
Education
GED - Certificate in Accoutant Technian
Cavan Institute
Cavan, County CavanLeaving Certificate Applied -
St. Aidan's Comprehensive
Cootehill, Co CavanSkills
- Active Listening
- Invoice processing
- Commercial Insurance
- Advanced clerical knowledge
- MS Office
- Customer and Personal Service
- Claims investigation
Timeline
Property Adjuster - Content Specialist
Alberta Motor Association
05.2022 - Current
Claims Advisor
Alberta Motor Association
06.2017 - Current
Auto Adjusters
Alberta Motor Association
07.2016 - 05.2017
Customer Service Representative
Bridgewater Bank
11.2014 - 07.2014
Administrator
Campbell Frozen Foods
06.2012 - 05.2013
Insurance Agent
Liberty Insurance
05.1999 - 06.2004
Receptionist/Waitress
The Park Hotel
01.1998 - 06.2002
Leaving Certificate Applied -
St. Aidan's Comprehensive
GED - Certificate in Accoutant Technian
Cavan Institute
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