Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

LOUISE HURTADO

Patterson

Summary

To obtain a position with a professional organization that will challenge my skills and promote growth

Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.

Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.

Professional with significant experience in medical office environments, prepared for this role. Proven track record in managing patient records, scheduling appointments, and ensuring efficient office operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in medical terminology, electronic health records, and patient communication, valued for reliability and flexibility.

Diligent medical assistant with solid background in medical office operations and patient care coordination. Proven ability to manage appointment scheduling, patient records, and billing processes while maintaining high level of accuracy. Demonstrated proficiency in electronic health records management and effective communication with both patients and healthcare providers.

Experienced with patient scheduling, medical record management, and administrative tasks. Utilizes organizational skills to maintain efficient back office operations. Knowledge of healthcare protocols and patient communication to support clinical teams effectively.

Professional in medical support, adept in managing administrative tasks and ensuring smooth back office operations. Skilled in patient record management, appointment scheduling, and handling sensitive information with confidentiality. Strong focus on team collaboration, adapting to changing needs, and driving results. Reliable and organized, consistently contributing to efficient and effective healthcare delivery.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Medical Assistant

John Muir Medical Group
07.2022 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained current and accurate medical records for patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Initiate prior authorizations for medications, procedures, and medical devices

MA II, PSR II

Cedars Sinai Medical Center
06.2014 - Current
  • Assists physicians with medical exams and initiates encounter with patients by taking vital signs
  • Facilitates blood draw, administers injections, performs EKGs and ear lavages per physician’s request
  • Provides high quality customer service by registering, scheduling and assisting patients in person or via phone
  • Verify insurance eligibility/benefits via phone and software for upcoming appointments
  • Process and submit referrals in a timely manner to ensure patients obtain proper care with specialists

III

Providence Medical Institute
11.2010 - 04.2013
  • Maintained busy urgent care setting by supporting MD’s in care/treatment of patients
  • Initiated patient encounters by taking patient vitals,performing venipunctures and EKG’s to prep patient for MD
  • Registered, scheduled and assisted patients in office and via multiple phone lines

Medical

02.2007 - 07.2010
  • Front/back office, Associates in General, Assisted patients by checking in/out and scheduling in high volume call setting
  • Aided MD in minor procedures
  • Maintained organized medical records by scanning encounters and submitting papers electronically

Front/Back Office Supervisor

Zeljko Zic, MD. INC
02.2001 - 08.2007
  • Supervised clinic and staff by marketing, hiring and training of new employees
  • Monitored status of clinic supplies and placed orders as needed in a timely fashion
  • Supported MD by preparing patients for medical exam with MD (patient vitals, EKGs, PFTs, etc.)
  • Assisted patients by checking in/out and scheduling for future procedures

OBGYN Receptionist

Santa Monica Bay Physicians
03.1999 - 01.2000
  • Maintained reception desk area by scheduling and registering patients for appointments
  • Assisted OBGYN with the intake and discharge of patients in busy clinical setting
  • Processed billing and insurance verification/eligibility in timely manner

Education

LVN/AA Program -

Pacific College
06-2016

Medical Assistant Diploma -

Bryman College
06.1997

GED - General

Culver City High School
06.1992

Skills

  • Proficient in EPIC Framework
  • Team Coordination in Clinical Settings
  • Collaborative Partnership Development
  • Skilled in Misys Application Usage
  • Code Quality Evaluation
  • Familiar with Tiger EMR System
  • Experienced in Pyxis System Operations
  • Experience with Nautilus Referral System
  • Proficient in Microsoft Word
  • Excel Proficiency
  • PowerPoint Presentation Design
  • Proficient in Microsoft Outlook
  • Typing Proficiency: 40 WPM
  • Patient Registration
  • Vital Signs Assessment
  • Infection Management
  • Electronic Health Record Management
  • Clinical Documentation
  • Client Support
  • Appointment Coordination
  • Patient Medication Management
  • Quality Patient Management
  • Medication Coordination
  • Clinical Records Coordination
  • Insurance Eligibility Verification
  • Cross-Functional Teamwork
  • Patient Referral Coordination
  • Efficient Appointment Coordination

Accomplishments

  • Recognized for outstanding dedication to patient care.
  • Recognized for going above and beyond the call of duty.
  • Supervised team of five staff members.

Certification

  • Basic Life Support (BLS) - American Heart Association.
  • Advanced Cardiac Life Support (ACLS) - American Heart Association.

Timeline

Medical Assistant

John Muir Medical Group
07.2022 - Current

MA II, PSR II

Cedars Sinai Medical Center
06.2014 - Current

III

Providence Medical Institute
11.2010 - 04.2013

Medical

02.2007 - 07.2010

Front/Back Office Supervisor

Zeljko Zic, MD. INC
02.2001 - 08.2007

OBGYN Receptionist

Santa Monica Bay Physicians
03.1999 - 01.2000

Medical Assistant Diploma -

Bryman College

GED - General

Culver City High School

LVN/AA Program -

Pacific College
LOUISE HURTADO