LOUISE GENDRON
LaSalle,QC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability
and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering
new skills.
Overview
12
12
years of professional experience
Work History
Investigator
Groupecho Canada Inc
LaSalle, QC
06.2022 - 04.2024
- Interviewed subjects, targets and witnesses for information verification and corroboration.
- Maintained organized records of all information and material pertinent to open investigations.
- Maintained a detailed case log of all cases assigned to monitor progress and completion.
Customer Service / Order Clerk
Groupe BBH
Saint-Laurent, QC
12.2019 - 04.2022
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Answered inbound calls, chats and emails to facilitate customer service.
Customer Service Representative
Alorica
Montreal, QC
10.2018 - 12.2019
- Assist candidates calling in, explaining all the steps to follow in order to obtain the hoped-for possibility to be interviewed by the desired employer.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Made outbound calls to obtain account information.
Data Entry Operator
CDL Laboratoires
Montréal, QC
01.2017 - 06.2018
- Receive blood, urine and stool samples from private clinics.
- Performs requisition and specimen verification, receives tests requested by physicians into the system, while following requested instructions.
- Maintain data entry requirements following data program techniques and procedures.
- Maintained confidentiality of client and staff personal details by adhering to company regulations and requirements.
Insurance Broker
Industrial Alliance
Laval, QC
01.2016 - 06.2016
- Presented and clearly explained insurance policy options based on clients' needs and goals.
- Interviewed prospective clients to learn about financial needs and discuss existing coverage.
- Made appointments with potential clients to discuss products.
- Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
- Called or emailed lapsed clients to inquire about continuing needs.
Office Clerk
Fedex Freight
Dorval, QC
10.2012 - 04.2014
- Supported office clerical functions using word processing and other software, email and office printers.
- Managed client communication, scanning documents and distribution of mail.
- Strictly adhered to confidentiality protocol regarding client information and documents.
- Contacted customers regarding account updates and potential problems.
Education
Diploma - Technical Assistance in Pharmacy
Châteauguay Professional School
Jun 1992
Certificate in Office Work: Office Assistant - undefined
Verdun Computer And Office Automation Center
1990
High School Diploma - undefined
Collège Jean De La Mennais
Jun 1984
Skills
- Problem Resolution
- People Skills
- Relationship Building
- Flexible Schedule
- Customer Service
- Good Work Ethic
- Basic Math
- Friendly, Positive Attitude
- Active Listening
- Microsoft Office
- Team Building
- Computer Skills
- Reliable & Trustworthy
- Organizational Skills
Timeline
Investigator
Groupecho Canada Inc
06.2022 - 04.2024
Customer Service / Order Clerk
Groupe BBH
12.2019 - 04.2022
Customer Service Representative
Alorica
10.2018 - 12.2019
Data Entry Operator
CDL Laboratoires
01.2017 - 06.2018
Insurance Broker
Industrial Alliance
01.2016 - 06.2016
Office Clerk
Fedex Freight
10.2012 - 04.2014
Diploma - Technical Assistance in Pharmacy
Châteauguay Professional School
Certificate in Office Work: Office Assistant - undefined
Verdun Computer And Office Automation Center
High School Diploma - undefined
Collège Jean De La Mennais
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