Louise Erven
North Bay,ON
Summary
Dynamic executive with a proven track record at TTEC, specializing in solution design and digital transformation. Expert in crafting compelling value propositions and leading cross-functional teams to drive organizational growth. Adept at AI integration and change management, delivering innovative strategies that enhance performance and maximize ROI.
Overview
19
19
years of professional experience
Work History
Global Leader, Value Engineering Innovative Solutions
TTEC Canada
Montreal, Canada
12.2023 - Current
- Partner with global sales teams to provide consultative sales support, shaping solution strategies that align to client objectives and drive measurable ROI.
- Lead digital solution design and delivery efforts, ensuring innovative, scalable approaches that optimize performance and client outcomes.
- Serve as primary client lead, building trusted relationships and delivering impactful executive-level presentations that translate complex capabilities into clear business value.
- Craft compelling value propositions that demonstrate cost savings, revenue growth, and performance improvement.
- Provide expert consulting on best-fit solutions, guiding clients through options that maximize efficiency, productivity, and learner engagement.
- Drive cross-functional collaboration across Sales, Product, Engineering, and Delivery to ensure alignment on strategy, execution, and client success.
- Define and execute go-to-market strategies that strengthen competitive positioning and accelerate time-to-market.
- Develop pricing strategies and commercial models that balance client value with profitability.
- Integrate AI-driven strategies into solution roadmaps, enhancing human performance, improving decision-making, and creating sustainable innovation.
- Champion innovative solutions that augment and enhance human effort, delivering improved operational efficiency, productivity, and quality outcomes.
Executive Director, Learning Solutions
TTEC
Montreal, Canada
01.2020 - Current
- Created a culture of transparency through open communication with staff members at all levels within the organization.
- Provided executive leadership in setting long-term goals and objectives, creating policies, and developing procedures for the organization.
- Collaborated with senior executive team to ensure alignment between organizational mission and vision, core values, and operations.
- Represented the organization at meetings, conferences, and events.
- Negotiated and secured partnerships with external organizations to advance the mission of the organization.
- Planned and implemented strategic initiatives to drive organizational growth, enhance team performance, and maximize revenue.
- Developed and managed annual operating budgets and sales revenue of up to $10 million while maintaining fiscal responsibility.
- Led teams of professionals, providing guidance, mentoring, and setting clear objectives.
- Lead, managed and approved budgets for product roadmap development and execution, focused on achieving business results, partnering with Design and Engineering teams.
- Negotiated and approved contracts with suppliers and distributors.
- Gave presentations at meetings and conventions to promote services and offerings.
- Prepared budgets for approval, including those for funding and implementation of programs.
Executive Director of Learning Innovation Strategy
TTEC
Englewood, USA
05.2017 - 01.2020
- Planned and implemented strategic initiatives to drive organizational growth, enhance team performance, and maximize revenue.
- Evaluated existing programs for effectiveness; identified gaps in services; recommended changes or new approaches as needed.
- Lead the team on new innovative product ideas, patent owner for IP developed to enhanced Learner practice and knowledge retention using AI.
- Negotiated and secured partnerships with external organizations to advance the mission of the organization.
- Led teams of professionals, providing guidance, mentoring, and setting clear objectives.
- Initiated strategic planning activities to facilitate new programs, products, and services to further enhance solution offerings.
- Sought out and identified strategic partners to augment product offerings.
- Worked with management team to develop and enhance skill set requirements, gap analysis and training plans.
- Represented organization and promoted objectives at networking events and trade shows.
- Appointed department heads and managers and delegated responsibilities.
- Served as liaison between organizations, shareholders and outside organizations.
- Organized and approved promotional campaigns.
Director Learning and Performance
TTEC
Englewood, USA
05.2010 - 05.2017
- Created reports on key performance indicators to track progress against goals.
- Lead cross-functional teams in design projects focused on improving user experience online and through mobile applications.
- Developed policies and procedures which ensured compliance with regulatory standards while driving innovation within the organization.
- Analyzed customer feedback data to identify opportunities for improvement in product quality.
- Maintained open communication channels between various stakeholders including customers, suppliers, partners.
- Oversaw the development of onboarding programs for new employees to ensure successful integration into the organization.
- Facilitated collaboration between departments through the implementation of effective project management tools.
- Integrated technology solutions into existing operations that streamlined workflow processes for increased efficiency.
- Cultivated relationships with external vendors to secure cost savings while maintaining high standards of quality.
- Coordinated recruitment efforts across multiple locations resulting in successful hiring of highly qualified personnel.
- Developed and implemented performance strategies to improve employee engagement and productivity.
- Provided regular coaching sessions with teams to build skills and knowledge related to performance management.
- Managed departmental budget allocations by forecasting resource needs based on projected growth targets.
- Conducted surveys with customers and staff to assess satisfaction levels and areas for improvement.
- Organized and facilitated team meetings to review progress on objectives, discuss challenges, and develop new strategies.
- Collaborated with senior leadership on long-term strategy initiatives aimed at increasing operational efficiency.
- Maintained financial records and produced financial reports.
Director of Operations
TTEC
North Bay, Canada
07.2006 - 05.2010
- Planned and monitored day-to-day running of business to facilitate smooth progress.
- Managed the development of staff by providing guidance, feedback and support when needed.
- Collaborated with team members on projects, delegated tasks as necessary, and managed expectations accordingly.
- Analyzed current operational processes and performance, recommending solutions for improvement.
- Organized team meetings to keep staff members up to date with organizational changes.
- Monitored key performance indicators to support organizational objectives.
- Coordinated activities between multiple departments to achieve organizational objectives.
- Reviewed financial information and adjusted operational budgets to promote profitability.
- Formulated and implemented plans and policies to reduce operational costs and improve efficiency.
- Cultivated relationships with external vendors and suppliers to facilitate optimal supply chain management.
- Evaluated overall performance by gathering, analyzing and interpreting data and metrics.
- Managed procurement processes and coordinated material and resource allocation.
- Coordinated with department managers to support seamless implementation of operational strategies.
- Liaised with superiors to make decisions for operational activities and set strategic goals.
- Created an environment of open communication between departments that improved collaboration among teams.
Education
Ontario Business College
Skills
- Solution design
- Value proposition
- Digital transformation
- AI integration
- Go-to-market strategy
- Business development
- Team leadership
- Change management
- Organizational development
References
Available upon request
Certifications Awards
- Patent owner of AI RealPlay Solution
- Multiple industry awards; Brandon Hall, Stevie, CCW
- Ontario Business College
- Various Professional Development courses during my tenure
Affiliations
- Gardening
- Snowboarding
- live music
Accomplishments
- Developed a patented AI-enabled learning solution, winning multiple industry awards
References
References available upon request.
Timeline
Global Leader, Value Engineering Innovative Solutions
TTEC Canada
12.2023 - Current
Executive Director, Learning Solutions
TTEC
01.2020 - Current
Executive Director of Learning Innovation Strategy
TTEC
05.2017 - 01.2020
Director Learning and Performance
TTEC
05.2010 - 05.2017
Director of Operations
TTEC
07.2006 - 05.2010
Ontario Business College