Louise Dorel
Montreal,QC
Summary
Dedicated and results driven sales professional with experience in retail sales operation, front line management, customer service, and supply chain management. Proven foresight of emerging trends and products, and demonstrated ability to cultivate vendor relationships. Advanced understanding vendor relationships, and cost optimization strategies as a commitment to drive profitability and enhance product assortment. Aspiring to leverage this experience as a Buyer in Winter Sports Equipment Hardgoods.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Buying Coordinator
Altitude Sports
07.2022 - Current
- Assists senior buyer in daily operational needs
- Verifies purchase requisitions by comparing items from master list
- Provides purchasing planning and controls information by collecting, analyzing, and summarizing data and trends
- Secures approval to prepare purchase order by verifying specifications and price, while obtaining recommendations from suppliers
- Facilitator in coordinating Buying Operations with Warehouse Operations by streamlining operations and prioritized task in order to reduce SLAs from 32.6 days to 8.4 days
- Suggests close-out order drafts based on cross seasonal data analysis
Customer Service Expert
Altitude Sports
11.2021 - 07.2022
- Promptly responded to customer queries via email, live chat, phone or social media channels
- Point of liaison between customer, management and external entities such carriers or brand representatives
- Attended to clinics in order to fully grasp fresh flow of products and its targeted demographics
- Participated in the development of product knowledge internal to Cx department through internal clinics and brand recaps
- Actively participated in flagging problem areas in daily tasks and order to improve personal and department wide KPIs.
Assistant Manager
Empire Sports
04.2018 - 08.2021
- Primary point of escalation for all urgent customer and business needs on shifts without Store Manager
- Collaborated daily with multiple internal departments to quickly and effectively resolve customer inquiries and operational issues
- Lead reception of inbound volume to ensure floor and display inventory levels
- Engaged in seasonal snowboarding clinics to stay abreast of the latest products, trends and cutting edge technology, ensuring continuous professional development and an in-depth understanding of the dynamic WSE landscape
- Built shift structure to meet weekly operational needs while minimizing labor costs
- Managed store personnel and training to guarantee optimal customer service and satisfaction
Writing Contributor
Montreal World Health Organization (WHO)
09.2018 - 04.2019
- Researched the epidemiology of sexual health with proposals for intervention plans
- Proposed topics to raise awareness to muted issues on global platforms
- Produced articles pertaining to this topic
Sales Associate
Empire Sports
07.2017 - 04.2018
- Managed sales and customer inquiries in skateboarding and snowboarding hard goods section
- Studied new products and technologies in order to assist customer with catered shopping experience
- Displayed exemplary customer service and problem-solving skills which lead to promotion to Assistant Manager
Vice President of Internal Affairs
McGill University (French Department)
01.2016 - 01.2018
- Acted as the main point of contact between students and the department of French Literature
- Organized events to promote departmental activities
- Networked between the department and external entities that promote French speaking communities
Education
Bachelor of Arts - International Development & French Literary Studies
McGill University
Montreal, QC01.2017
French Baccalaureate - Highest Honours
Awty International School
Houston, TX01.2013
Skills
- Adaptability
- Process Improvement
- Data analysis
- Acute WSE product knowledge
- Team management
- Brand Ambassadorship
- Leadership
- Budget Planning
- Cost Control
- Customer service
Certification
First Aid certified by Santinel
Languages
French
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
Volunteer Experience
McGill Campus Life and Engagement
Timeline
Buying Coordinator
Altitude Sports
07.2022 - Current
Customer Service Expert
Altitude Sports
11.2021 - 07.2022
Writing Contributor
Montreal World Health Organization (WHO)
09.2018 - 04.2019
Assistant Manager
Empire Sports
04.2018 - 08.2021
Sales Associate
Empire Sports
07.2017 - 04.2018
Vice President of Internal Affairs
McGill University (French Department)
01.2016 - 01.2018
Bachelor of Arts - International Development & French Literary Studies
McGill University
French Baccalaureate - Highest Honours
Awty International School
First Aid certified by Santinel
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