LOUISE COURTNEY
Owen Sound,Canada
Summary
Highly organized individual with experience as a reservation agent. Adept at managing customer inquiries, processing payments and making reservations for guests. Possesses excellent communication and problem-solving skills and the ability to work well in a fast-paced environment. Committed to providing excellent customer service to ensure the satisfaction of guests.
Overview
11
11
years of professional experience
Work History
Bookkeeper
Rick Dodd Custom Painting Inc.
01.2018 - Current
- Accurately entered financial transactions into accounting software and ensured that all data was accurate and up-to-date
- Processed and issued employee paychecks and statements of earnings and deductions
- Submitted tax forms and returns, workers' compensation forms, pension contribution forms and other government documents
Reservation Agent
Owen Sound Transportation Company
07.2022 - 10.2024
- Answered phones to assist customers in making, altering, or canceling reservations
- Demonstrated ability to work independently as well as collaboratively within a team environment
- Utilized customer service skills to resolve conflicts, complaints, and inquiries in a professional manner
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Assistant Store Manager
Looney Tooney Inc.
09.2013 - 06.2020
- Supervised cash handling processes to ensure accuracy of transactions
- Provided training to new employees on company policies and procedures
- Resolved customer complaints efficiently while maintaining excellent customer service
Education
High School Diploma -
Owen Sound Collegiate
01.1988
Skills
- Customer Engagement
- Telephone Etiquette
- Payment Processing
- Adaptability and Flexibility
- Sage 50
- Payroll Administration
Timeline
Reservation Agent
Owen Sound Transportation Company
07.2022 - 10.2024
Bookkeeper
Rick Dodd Custom Painting Inc.
01.2018 - Current
Assistant Store Manager
Looney Tooney Inc.
09.2013 - 06.2020
High School Diploma -
Owen Sound Collegiate
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