LOUISE COURTNEY
Owen Sound,Canada
Summary
Highly organized individual with experience as a reservation agent. Adept at managing customer inquiries, processing payments and making reservations for guests. Possesses excellent communication and problem-solving skills and the ability to work well in a fast-paced environment. Committed to providing excellent customer service to ensure the satisfaction of guests.
Overview
11
11
years of professional experience
Work History
Bookkeeper
Rick Dodd Custom Painting Inc.
Bognor, Canada
01.2018 - Current
- Accurately entered financial transactions into accounting software and ensured that all data was accurate and up-to-date
- Processed and issued employee paychecks and statements of earnings and deductions
- Submitted tax forms and returns, workers' compensation forms, pension contribution forms and other government documents
Reservation Agent
Owen Sound Transportation Company
Owen Sound, Canada
07.2022 - 10.2024
- Answered phones to assist customers in making, altering, or canceling reservations
- Demonstrated ability to work independently as well as collaboratively within a team environment
- Utilized customer service skills to resolve conflicts, complaints, and inquiries in a professional manner
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Assistant Store Manager
Looney Tooney Inc.
Owen Sound, Canada
09.2013 - 06.2020
- Supervised cash handling processes to ensure accuracy of transactions
- Provided training to new employees on company policies and procedures
- Resolved customer complaints efficiently while maintaining excellent customer service
Education
High School Diploma -
Owen Sound Collegiate
01.1988
Skills
- Customer Engagement
- Telephone Etiquette
- Payment Processing
- Adaptability and Flexibility
- Sage 50
- Payroll Administration
Timeline
Reservation Agent
Owen Sound Transportation Company
07.2022 - 10.2024
Bookkeeper
Rick Dodd Custom Painting Inc.
01.2018 - Current
Assistant Store Manager
Looney Tooney Inc.
09.2013 - 06.2020
High School Diploma -
Owen Sound Collegiate