Louise Carpenter
Senior Property Manager
London,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Senior Property Manager
Affordable Property Management Inc
10.1998 - 12.2021
- Responsible for overseeing and performing all administrative tasks required to appropriately maintain properties
- Maintained accurate records relating to all aspects of property management including leases and financial transactions utilizing strong data entry skills
- Prepared comprehensive tenant/member agreements that accurately reflect terms of each lease arrangement, demonstrating legal understanding
- Monitored rent/housing charges from tenants/members according to agreed terms and followed up promptly on any overdue accounts displaying skills in customer service
- Liaised closely with external solicitors when dealing with eviction proceedings or disputes between tenants/members and landlords, showing problem solving abilities
- Communicated effectively with tenants/members regarding their concerns or complaints, exhibiting outstanding interpersonal and problem-solving skills
- Developed and implemented effective strategies to maximize tenant/member satisfaction while minimizing rentals arrears
- Successfully managed a portfolio of over 50 residential properties, demonstrating strong organizational and multitasking skills
- Investigated and resolved tenant/member complaints, following management rules and regulations
- Negotiated cost-effective contracts for property repairs and renovations with suppliers, leveraging excellent negation skills
- Supervised junior staff and superintendents responsible for day-to-day operations at assigned properties, demonstrating leadership capabilities
- Negotiated cost-effective contracts for property repairs and renovations with suppliers, leveraging excellent negotiation skills
- Conducted regular inspections of buildings, apartment units, townhouses, grounds to identify potential hazards or repair needs, utilizing attention to detail skills
- Collaborated with contractors, vendors, tenants/members, to ensure timely completion of maintenance tasks
- Maintained up-to-date knowledge of housing legislation impacting landlords’ rights and obligations through ongoing research activities evidencing commitment to profession development
- Led monthly Board of Directors meetings to update the Board on financial operations for the property, reported on maintenance repairs, renovations and any large projects that were ongoing, brought forward any correspondence from tenants/members to be resolved, reported on outstanding work orders and completed work orders, and provided a list of arrears and how each case was being rectified.
Education
High School Diploma -
Agincourt Collegiate
Agincourt, ON06.1974
Skills
Leadership
Customer Service
Problem Solving
Multi-tasking
Negotiation Skills
Attention to Detail
Timeline
Senior Property Manager
Affordable Property Management Inc
10.1998 - 12.2021
High School Diploma -
Agincourt Collegiate
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