Louise Campbell
Port Lambton,ON
Summary
Accomplished Activity Director at Steeves & Rozema Retirement Living, I excel in event planning and team management, enhancing resident engagement by organizing impactful activities. Skilled in fostering excellent communication and collaboration, my approach significantly improved social interaction among residents. Demonstrating strong organizational skills and a results-driven mindset, I effectively meet diverse needs, ensuring high satisfaction levels. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Activity Director
Steeves & Rozema Retirement Living
01.2019 - Current
- Supervised Activities Assistant and conducted performance evaluations.
- Implement groups and individuals activation with all activities
- Participate in conferences and other team meetings
- Schedule and revise all programs and events for residents
- Collaborate with families and residents to meet their needs
- Use safe work practices
- Supervised Resident Council Meeting
- Boosted social interaction among residents through organizing regular events, outings, and group activities.
- Evaluated the effectiveness of activity programs through ongoing assessment and feedback from residents, families, and staff members.
Resident Service Coordinator
Steeves & Rozema Retirement Living
01.2017 - 01.2019
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Liaised between clients and vendors and maintained effective lines of communication.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Hair Stylist
Steeves & Rozema
01.2015 - 01.2017
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Organized sales area and work station to showcase products and boost sales.
- Processed payments, entering sales in register for prompt customer service.
- Resolved guest complaints about service or style.
- Maintained clean and organized work station, complying with health and safety standards.
Education
High School Diploma -
WDSS
Wallaceburg OnBluewater School of Hair Design
Sarnia OnSkills
- Event planning experience
- Organizational Skills
- Understanding of budgeting
- Team Management
- Activity Organization
- Teamwork and Collaboration
- Problem-Solving
- Multitasking
- Attention to Detail
- Excellent Communication
- Self Motivation
- Decision-Making
- Effective Communication
- Active Listening
- Reliability
- Interpersonal Skills
Languages
English
Elementary
painting on canvases, crafts, reading,supporting fund raisers
Painting is such a great way to relax and create, doing crafts for all seasons can be done in groups or on my own. I love to help with fund raisers and offer services with facilities such as Huron Boys Home.
Timeline
Activity Director
Steeves & Rozema Retirement Living
01.2019 - Current
Resident Service Coordinator
Steeves & Rozema Retirement Living
01.2017 - 01.2019
Hair Stylist
Steeves & Rozema
01.2015 - 01.2017
High School Diploma -
WDSS
Bluewater School of Hair Design
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