Summary
Overview
Work History
Education
Skills
Timeline
Generic

Louise Bolger

Manager, Global On Time Performance
Toronto,ON

Summary

· Results-driven Analytics Manager with a proven track record of spearheading successful data migration projects, implementing groundbreaking Power BI dashboards, and introducing key performance indicators to enhance organizational metrics

· Recognized for overcoming challenges, establishing credibility as a data tools expert, and fostering effective communication within collaborative teams

Overview

8
8
years of professional experience

Work History

Manager - Global On Time Performance

Air Canada
04.2024 - Current
  • Introduced and measured new KPIs, significantly enhancing the organization's performance metrics
  • Overcame data access challenges to develop impactful reports and maintain project momentum
  • Established high credibility as a go-to source for data tools, providing valuable insights to colleagues
  • Recognized for effective communication, leading team projects and fostering a positive team environment

Business Analyst - Global On Time Performance

Air Canada
07.2022 - 04.2024
  • Successfully led the migration of team reports from Teradata to Snowflake, ensuring zero downtime
  • Developed and implemented Air Canada's most utilized Power BI dashboard, revolutionizing operational insights
  • Winner of OPEX Award for Best Achievement in Driving Change and Transforming Organizational Culture

UK University Consultant

Study In UK
08.2020 - 08.2021
  • Consistently exceeded monthly sales and conversion targets by over 50%
  • Identified previously under-served sectors using market data analysis to increase sales in those subjects by 15%
  • Led seminars and developed marketing materials for use in these areas
  • Identified areas of inefficiencies to spot customer service pitfalls and communicated solutions to C-Level Executives

Receptionist/Administrative Assistant

Personnel Opportunities
09.2019 - 08.2020
  • Assimilated into new workplaces, learned new systems, and made meaningful contributions with short ramp up in variety of temporary roles
  • Aided with all operational tasks including diary management, building maintenance and travel arrangements for company of 150 employees
  • Assisted with orientation of all new employees, provided troubleshooting assistance to resolve problems effectively and efficiently

Group Accommodation Executive

Abbey Ireland and UK
06.2017 - 08.2019
  • Analyzed data to determine areas where utilization could be optimized and leveraged this information to improve margins by 20%
  • Identified workflow issues, developed more efficient processes, and presented them to C-Suite Executives
  • Balanced customer requirements with supplier needs while maximizing margins
  • Managed time-sensitive waitlist of over 100 clients requiring accommodation in high-pressure area

Account Handler

Irish Welcome Tours
11.2016 - 06.2017
  • Worked directly with partners and suppliers to deliver best possible customer service to portfolio of 20+ international clients
  • Responsible for out-of-hours problem solving and provided emergency logistical support
  • Completed detailed administration of all confirmed groups requiring high level of attention to detail
  • Built and maintained strong relationships with a diverse portfolio of over 50 suppliers to ensure preferential rates and availability

Education

Postgraduate Certificate - Analytics For Business Decision Making - GPA 3.98

George Brown College
Toronto
09.2021 - 2022.04

Certificate in Data Analytics -

BrainStation
Toronto, ON
03.2021 - 2021.05

Bachelor of Arts - International, German and English

University College Dublin
Ireland
09.2011 - 2015.05

Skills

Technical Skills

Snowflake

Python

Power BI

SQL

Core Skills

Comfortable communicating to internal and external stakeholders

Highly effective collaborator

Excellent relationship building and negotiation skills

Commercial Acumen

Timeline

Manager - Global On Time Performance

Air Canada
04.2024 - Current

Business Analyst - Global On Time Performance

Air Canada
07.2022 - 04.2024

Postgraduate Certificate - Analytics For Business Decision Making - GPA 3.98

George Brown College
09.2021 - 2022.04

Certificate in Data Analytics -

BrainStation
03.2021 - 2021.05

UK University Consultant

Study In UK
08.2020 - 08.2021

Receptionist/Administrative Assistant

Personnel Opportunities
09.2019 - 08.2020

Group Accommodation Executive

Abbey Ireland and UK
06.2017 - 08.2019

Account Handler

Irish Welcome Tours
11.2016 - 06.2017

Bachelor of Arts - International, German and English

University College Dublin
09.2011 - 2015.05

Similar Profiles

CREATE PROFILE
Louise BolgerManager, Global On Time Performance