Summary
Overview
Work History
Education
Skills
Timeline
Generic

Louise Bolger

Manager, Global On Time Performance
Toronto,ON

Summary

· Results-driven Analytics Manager with a proven track record of spearheading successful data migration projects, implementing groundbreaking Power BI dashboards, and introducing key performance indicators to enhance organizational metrics

· Recognized for overcoming challenges, establishing credibility as a data tools expert, and fostering effective communication within collaborative teams

Overview

8
8
years of professional experience

Work History

Manager - Global On Time Performance

Air Canada
04.2024 - Current
  • Introduced and measured new KPIs, significantly enhancing the organization's performance metrics
  • Overcame data access challenges to develop impactful reports and maintain project momentum
  • Established high credibility as a go-to source for data tools, providing valuable insights to colleagues
  • Recognized for effective communication, leading team projects and fostering a positive team environment

Business Analyst - Global On Time Performance

Air Canada
07.2022 - 04.2024
  • Successfully led the migration of team reports from Teradata to Snowflake, ensuring zero downtime
  • Developed and implemented Air Canada's most utilized Power BI dashboard, revolutionizing operational insights
  • Winner of OPEX Award for Best Achievement in Driving Change and Transforming Organizational Culture

UK University Consultant

Study In UK
08.2020 - 08.2021
  • Consistently exceeded monthly sales and conversion targets by over 50%
  • Identified previously under-served sectors using market data analysis to increase sales in those subjects by 15%
  • Led seminars and developed marketing materials for use in these areas
  • Identified areas of inefficiencies to spot customer service pitfalls and communicated solutions to C-Level Executives

Receptionist/Administrative Assistant

Personnel Opportunities
09.2019 - 08.2020
  • Assimilated into new workplaces, learned new systems, and made meaningful contributions with short ramp up in variety of temporary roles
  • Aided with all operational tasks including diary management, building maintenance and travel arrangements for company of 150 employees
  • Assisted with orientation of all new employees, provided troubleshooting assistance to resolve problems effectively and efficiently

Group Accommodation Executive

Abbey Ireland and UK
06.2017 - 08.2019
  • Analyzed data to determine areas where utilization could be optimized and leveraged this information to improve margins by 20%
  • Identified workflow issues, developed more efficient processes, and presented them to C-Suite Executives
  • Balanced customer requirements with supplier needs while maximizing margins
  • Managed time-sensitive waitlist of over 100 clients requiring accommodation in high-pressure area

Account Handler

Irish Welcome Tours
11.2016 - 06.2017
  • Worked directly with partners and suppliers to deliver best possible customer service to portfolio of 20+ international clients
  • Responsible for out-of-hours problem solving and provided emergency logistical support
  • Completed detailed administration of all confirmed groups requiring high level of attention to detail
  • Built and maintained strong relationships with a diverse portfolio of over 50 suppliers to ensure preferential rates and availability

Education

Postgraduate Certificate - Analytics For Business Decision Making - GPA 3.98

George Brown College
Toronto
09.2021 - 04.2022

Certificate in Data Analytics -

BrainStation
Toronto, ON
03.2021 - 05.2021

Bachelor of Arts - International, German and English

University College Dublin
Ireland
09.2011 - 05.2015

Skills

Technical Skills

Snowflake

Python

Power BI

SQL

Core Skills

Comfortable communicating to internal and external stakeholders

Highly effective collaborator

Excellent relationship building and negotiation skills

Commercial Acumen

Timeline

Manager - Global On Time Performance

Air Canada
04.2024 - Current

Business Analyst - Global On Time Performance

Air Canada
07.2022 - 04.2024

Postgraduate Certificate - Analytics For Business Decision Making - GPA 3.98

George Brown College
09.2021 - 04.2022

Certificate in Data Analytics -

BrainStation
03.2021 - 05.2021

UK University Consultant

Study In UK
08.2020 - 08.2021

Receptionist/Administrative Assistant

Personnel Opportunities
09.2019 - 08.2020

Group Accommodation Executive

Abbey Ireland and UK
06.2017 - 08.2019

Account Handler

Irish Welcome Tours
11.2016 - 06.2017

Bachelor of Arts - International, German and English

University College Dublin
09.2011 - 05.2015
Louise BolgerManager, Global On Time Performance