Louisa Maafoa Annoh
Ottawa,ON
Summary
Detail-oriented team player with strong organizational skills and has the ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Response Specialist
Oil Spill Response Limited
01.2021 - Current
- Collaborated with operations, business development and asset protection teams to provide financial, technical and logistical support.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Reviewed and analyzed cost estimates for each project ensuring cost effective measures are taken to increase profitability and deliver quality services.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Followed all company policies and procedures to deliver quality work.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Collaborated with internal departments to align marketing campaigns.
- Developed and managed relationships with key clients and partners to drive growth.
- Developed and implemented systems to track customer feedback and satisfaction.
- Created and delivered presentations to internal and external stakeholders to showcase work.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Created and updated records and files to maintain document compliance.
- Handled incoming and outgoing mail.
- Prepared project documents, reports and brochures.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Scheduled meetings, booked meeting rooms and prepared meeting agenda.
- Monitored and managed expenses with allotted budgets and reviewed and approved expense reports.
- Assisted management with special projects to complete all tasks by deadlines.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
- Coordinated and scheduled meetings and appointments to keep organization running smoothly.
- Monitored and directed incoming mail and prepared outgoing mail.
- Created and maintained detailed records of office expenses to accurately predict future budget requirements.
Spill Responder
Oil Spill Response Limited
01.2019 - 12.2020
- Guided, coached and led project teams, delegating tasks and evaluating performance and progression of project pace.
- Provided logistical support to response teams.
- Prepared status charts for weekly management meetings in MS Word, Excel and PowerPoint.
- Met with clients to gather and understand project requirements and coordinated with management, operations and technical teams to plan and schedule project activities.
- Provide safe, prompt and efficient support to spill incidents, exercises, preparedness projects and client engagement activities globally as required.
- Ensure that all activities are carried out with due regard to personal safety, the safety of others, and environmental considerations in line with company policies and procedures.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Provided a source of expertise to other departments and assist them as directed by the relevant team leader or response team manager.
- Managed time efficiently in order to complete all tasks within deadlines.
- Act as a representative of the company to maintain the standing as a high profile global leader in oil spill preparedness and response through industry forums, conferences and contact with external stakeholders.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance to response team members.
Spill Responder
Oil Spill Response Limited
09.2018 - 12.2018
- Self-motivated, with a strong sense of personal responsibility.
- Provided response team with logistical support.
- Provided expertise to personnel of Member Organizations and assisted them with oil spill preparedness and recovery operations.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with the development of operational and maintenance procedures in support of oil spill clean-up and recovery operations.
Associate Technical Professional
Halliburton Energy Services
10.2014 - 09.2018
- Provided high-level customer service, resolving issues promptly.
- Maintained authoritative knowledge through continued education and ongoing training.
- Promoted excellent customer relations.
- Supervised successful, efficient and professional delivery of products and services.
- Monitored employee tasks to gauge business functions and inefficiencies.
- Notified supervisor to escalate issues needing further investigation or study.
Service Supervisor
Halliburton Energy Services
01.2013 - 09.2014
- Handled customer complaints and inquiries.
- Monitored team's performance and gave feedback when necessary.
- Promoted excellent customer relations at the worksite.
- Promoted safety awareness and environmental consciousness and initiatives.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Provided primary customer support to internal and external customers.
Education
Bachelor of Science - Industrial Chemistry
University Of Cape Coast
Cape Coast, Ghana05.2009
Skills
- Exceptional problem-solving capabilities
- Travel Arrangements
- Fluency with Microsoft Office Suite and NetSuite applications
- Customer Relations
- Project Management
- Data Entry
- Event Coordination
- Confidential Document Control
- Excellent communication and interpersonal skills
- Excellent leadership skills
- Excellent research and report writing skills
- Time management skills
- Occupational Health and Safety
- Emergency Preparedness
- Effective Planning
Hobbies
Music, traveling, photography and sports.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Fall seven times; stand up eight.
Japanese proverb
Timeline
Response Specialist
Oil Spill Response Limited
01.2021 - Current
Spill Responder
Oil Spill Response Limited
01.2019 - 12.2020
Spill Responder
Oil Spill Response Limited
09.2018 - 12.2018
Associate Technical Professional
Halliburton Energy Services
10.2014 - 09.2018
Service Supervisor
Halliburton Energy Services
01.2013 - 09.2014
Bachelor of Science - Industrial Chemistry
University Of Cape Coast
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