Louisa Whitaker
Irvine
Summary
Client-focused professional with expertise in customer service, safety coordination, and team operations. Proven ability to build strong relationships and navigate complex logistics while resolving challenges effectively. Consistently delivers high standards of care and organization in support of guests, clients, and cross-functional teams.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Loss Control Consultant
Confidential Risk Consulting Vendor
Irvine
01.2025 - Current
- Managed comprehensive risk assessments and inspections across diverse commercial and residential sectors, including hotels and restaurants, ensuring thorough site evaluations and effective communication.
- Expertly navigated complex client interactions, ensuring compliance and fostering collaboration even with resistant stakeholders to achieve critical safety and liability standards.
- Utilized client-specific templates and specialized software (RTC, Loss Control 360, Focus) for detailed report generation, hazard documentation, and the development of robust risk mitigation strategies.
- Optimized regional scheduling for maximum efficiency, coordinating numerous evaluations and appointments across multiple companies simultaneously, demonstrating exceptional organizational skills and patience.
- Identified and analyzed fire, earthquake, and general liability risks, providing critical recommendations to enhance safety and compliance.
Loss Control Representative
E&S Inspections, Inc., H&S Inspections, Inc., NRS Inspections
Orange County
01.2024 - Current
- Conducted in-depth safety and compliance inspections at commercial and high-value residential sites, ensuring adherence to workers' compensation and industry-specific risk regulations.
- Collaborated effectively with clients and underwriters on builders' risk, general liability, and high-value property compliance, demonstrating strong relationship-building and communication skills in sensitive situations.
Community Relations Strategist, Assistant Manager
Dagwoods
Santa Monica
03.2018 - 06.2021
- Managed catering and execution of high-profile events for up to 300 guests, consistently ensuring memorable and seamless experiences through meticulous planning and execution.
- Trained and mentored 60 new hires over four years, fostering their success and contributing to operational excellence.
- Authored a comprehensive conflict resolution guide, significantly enhancing customer-staff interactions and improving overall satisfaction.
- Demonstrated strong leadership in daily operations, overseeing staff and ensuring high service standards.
Manager/Head Bartender
BilliardWorld
Heidelberg
02.2016 - 08.2017
- Obtained EU bartender certification to enhance professional credentials.
- Trained all new hires on bartending practices, safety, and alcohol compliance.
- Oversaw shifts and managed inventory for optimal operational efficiency.
- Handled cash transactions while maintaining precise financial records.
- Ensured high standards in daily operations through comprehensive staff training.
- Executed opening and closing procedures to facilitate seamless transitions.
Assistant to General Manager
Vive La Crepe
New York
09.2010 - 05.2011
- Oversaw restaurant operations, including opening and closing procedures, inventory management, and maintaining high standards of cleanliness.
- Trained new employees and managed cashiers, ensuring efficient and accurate service.
- Developed and executed promotional events, contributing to increased customer engagement.
Education
Loss Control Consultant
Loss Control Academy
Remote01-2024
Full-Stack Software Engineer -
LearningFuze Accelerated Web Development
Irvine, United States12.2022
M.A. - International Relations & Diplomacy
Schiller International University
Heidelberg, Germany03.2017
B.A. - Communication Studies
University of San Diego
San Diego, United States01.2015
Skills
- Team Leadership & Staff Training
- Guest Experience & Conflict Resolution
- Scheduling & Operational Coordination
- Risk Assessment & Safety Compliance
- Reporting & Attention to Detail
- Strong Communication (Verbal/Written)
- Trilingual: English, German, Spanish
- Tech-Savvy: Microsoft Office, Google Drive, RTC, Zoom, Software Development
Certification
- Certified Loss Control Representative, Loss Control Academy
- Advanced training in risk assessment, safety protocols, and regulatory compliance, equipping me with strategies for effective risk mitigation and safety management.
Languages
English
Native/ Bilingual
German
Native/ Bilingual
Spanish
Full Professional
Timeline
Loss Control Consultant
Confidential Risk Consulting Vendor
01.2025 - Current
Loss Control Representative
E&S Inspections, Inc., H&S Inspections, Inc., NRS Inspections
01.2024 - Current
Community Relations Strategist, Assistant Manager
Dagwoods
03.2018 - 06.2021
Manager/Head Bartender
BilliardWorld
02.2016 - 08.2017
Assistant to General Manager
Vive La Crepe
09.2010 - 05.2011
Loss Control Consultant
Loss Control Academy
Full-Stack Software Engineer -
LearningFuze Accelerated Web Development
M.A. - International Relations & Diplomacy
Schiller International University
B.A. - Communication Studies
University of San Diego
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