Louisa Pang
Burnaby,Canada
Summary
Hard-working professionals with excellent communication skills, and time management. Frequently praised as adaptable by peers, I can be relied upon to help your team achieve its goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
Hazukido Cafe Plus
01.2024 - Current
- Managing workshop (Little Baker Workshop) behavior effectively, implementing consistent expectations and consequences.
- Planned and organized private dining events, ensuring everything ran smoothly.
- Organized implementation of new banners, displays, and menus.
- Worked well in a team setting, providing support and guidance.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Responded proactively and positively to rapid change.
Barista
Compass Group Canada
01.2023 - 01.2024
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Monitored food inventory and supplies to prevent waste.
- Assisted in the preparation and presentation of food, ensuring high-quality standards were maintained.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Front of House Team Member (Co-op & Full Time)
Sciué Italian Bakery Caffè
06.2021 - 10.2022
- Gained extensive knowledge in data entry, analysis and reporting.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Server
Asaka Ramen and TMix Bubble Tea & Dessert Bar
02.2019 - 12.2019
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Store Operation Services Host2
Hong Kong Disneyland
08.2016 - 12.2018
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Diploma - Customer Service
Greystone College
Vancouver, BC11.2021
Skills
- Team coordination
- Staff training
- Customer service
- Critical thinking
- Adaptable
Language
English
Chinese (Cantonese) - Native
Chinese (Mandarin) - Native
Certification
- Certified Serving It Right
Timeline
Restaurant Supervisor
Hazukido Cafe Plus
01.2024 - Current
Barista
Compass Group Canada
01.2023 - 01.2024
Front of House Team Member (Co-op & Full Time)
Sciué Italian Bakery Caffè
06.2021 - 10.2022
Server
Asaka Ramen and TMix Bubble Tea & Dessert Bar
02.2019 - 12.2019
Store Operation Services Host2
Hong Kong Disneyland
08.2016 - 12.2018
Diploma - Customer Service
Greystone College
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