Louisa Pang
Burnaby,Canada
Summary
Hard-working professionals with excellent communication skills, and time management. Frequently praised as adaptable by peers, I can be relied upon to help your team achieve its goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
Hazukido Cafe Plus
Richmond, BC
01.2024 - Current
- Managing workshop (Little Baker Workshop) behavior effectively, implementing consistent expectations and consequences.
- Planned and organized private dining events, ensuring everything ran smoothly.
- Organized implementation of new banners, displays, and menus.
- Worked well in a team setting, providing support and guidance.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Responded proactively and positively to rapid change.
Barista
Compass Group Canada
Burnaby, BC
01.2023 - 01.2024
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Monitored food inventory and supplies to prevent waste.
- Assisted in the preparation and presentation of food, ensuring high-quality standards were maintained.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Front of House Team Member (Co-op & Full Time)
Sciué Italian Bakery Caffè
Vancouver, BC
06.2021 - 10.2022
- Gained extensive knowledge in data entry, analysis and reporting.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Server
Asaka Ramen and TMix Bubble Tea & Dessert Bar
Richmond, BC
02.2019 - 12.2019
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Store Operation Services Host2
Hong Kong Disneyland
Hong Kong
08.2016 - 12.2018
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Diploma - Customer Service
Greystone College
Vancouver, BC11.2021
Skills
- Team coordination
- Staff training
- Customer service
- Critical thinking
- Adaptable
Language
English
Chinese (Cantonese) - Native
Chinese (Mandarin) - Native
Certification
- Certified Serving It Right
Timeline
Restaurant Supervisor
Hazukido Cafe Plus
01.2024 - Current
Barista
Compass Group Canada
01.2023 - 01.2024
Front of House Team Member (Co-op & Full Time)
Sciué Italian Bakery Caffè
06.2021 - 10.2022
Server
Asaka Ramen and TMix Bubble Tea & Dessert Bar
02.2019 - 12.2019
Store Operation Services Host2
Hong Kong Disneyland
08.2016 - 12.2018
Diploma - Customer Service
Greystone College