Summary
Overview
Work History
Education
Skills
Language
Certification
Timeline
Generic

Louisa Pang

Burnaby,Canada

Summary

Hard-working professionals with excellent communication skills, and time management. Frequently praised as adaptable by peers, I can be relied upon to help your team achieve its goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Restaurant Supervisor

Hazukido Cafe Plus
01.2024 - Current
  • Managing workshop (Little Baker Workshop) behavior effectively, implementing consistent expectations and consequences.
  • Planned and organized private dining events, ensuring everything ran smoothly.
  • Organized implementation of new banners, displays, and menus.
  • Worked well in a team setting, providing support and guidance.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Responded proactively and positively to rapid change.

Barista

Compass Group Canada
01.2023 - 01.2024
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Monitored food inventory and supplies to prevent waste.
  • Assisted in the preparation and presentation of food, ensuring high-quality standards were maintained.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Front of House Team Member (Co-op & Full Time)

Sciué Italian Bakery Caffè
06.2021 - 10.2022
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Server

Asaka Ramen and TMix Bubble Tea & Dessert Bar
02.2019 - 12.2019
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Store Operation Services Host2

Hong Kong Disneyland
08.2016 - 12.2018
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

Diploma - Customer Service

Greystone College
Vancouver, BC
11.2021

Skills

  • Team coordination
  • Staff training
  • Customer service
  • Critical thinking
  • Adaptable

Language

English
Chinese (Cantonese) - Native
Chinese (Mandarin) - Native

Certification

  • Certified Serving It Right

Timeline

Restaurant Supervisor

Hazukido Cafe Plus
01.2024 - Current

Barista

Compass Group Canada
01.2023 - 01.2024

Front of House Team Member (Co-op & Full Time)

Sciué Italian Bakery Caffè
06.2021 - 10.2022

Server

Asaka Ramen and TMix Bubble Tea & Dessert Bar
02.2019 - 12.2019

Store Operation Services Host2

Hong Kong Disneyland
08.2016 - 12.2018

Diploma - Customer Service

Greystone College

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Louisa Pang