Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Timeline
Hi, I’m

Louisa Okpara

Airdrie,AB

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

5
years of professional experience

Work History

UC Tax & Accounting Services

Senior Administrator
12.2019 - 12.2023

Job overview

  • Led a team of administrative professionals, overseeing day-to-day operations and ensuring smooth workflow within the organization
  • Implemented efficient systems and processes, resulting in up to 20% increase in productivity and more reduction in operational costs by 15%
  • Developed and executed training programs for staff members, enhancing their skills in time management, organization, and communication
  • Collaborated with cross-functional teams to plan and execute large-scale events, achieving high attendee satisfaction levels and successful outcomes.
  • Computerized office activities, maintained customer communications, and tracked records through delivery.
  • Processed account transactions accurately, ensuring proper documentation and timely processing.
  • Resolved customer issues through thorough dispute investigation.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Supported the onboarding process for new members, explaining benefits and assisting with paperwork completion.

Eco-fit Alberta

Customer Service Representative
01.2018 - 12.2019

Job overview

  • Provide business users with a variety of service options related to personal and business/account bookkeeping needs, by promoting the value and benefits, and advising on the best software to use
  • Foster customer relationships through service excellence and product knowledge
  • Respond to customers inquiries and follow up in a timely fashion
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Managed timely and effective replacement of damaged or missing products.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Shaw Cable Systems

Sales Consultant/Customer Service Representative
01.2017 - 01.2018

Job overview

  • Developed and implemented successful sales strategies, exceeding monthly sales targets by an average of 15%
  • Experienced communication among cross-functional departments
  • Successfully handled high-volume phone calls, responding promptly to inquiries, resolving issues, and ensuring exceptional customer service satisfaction
  • Spearheaded sales efforts by identifying and targeting potential clients, resulting in a 20% increase in customer base within the first year of employment
  • Cultivated and maintained strong customer relationships through effective communication and exceptional customer service, resulting in a 95% customer retention rate
  • Conducted market research and analysis to identify new business opportunities, leading to the successful expansion of product offerings and generating an additional 10% in sales revenue.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.

Community Alliance For Support And Empowerment

Outreach Coordinator
04.2013 - 12.2016

Job overview

  • Planned and executed community outreach programs, resulting in increased engagement and improved relationships
  • Developed and maintained partnerships with community stakeholders to collaborate on initiatives
  • Conducted research to identify community needs and opportunities, leading to successful community-driven projects.

Education

Justice Institute of British

Some College (No Degree) from Family Mediation & Third Party Conflict Resolution

University Overview

University of Windsor

Bachelor of Art from Social, Social Justice & Family Studies

University Overview

Skills

  • Product Sales
  • Money handling abilities
  • Calm Under Pressure
  • Professional telephone demeanor
  • Account Updates
  • Strong organizational skills
  • Proficient in managing personnel records
  • Experience in updating internal databases
  • Excellent communication and interpersonal skills
  • Report Generation
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Work Preference

Work Type

Full TimePart TimeInternshipContract Work

Work Location

On-SiteHybridRemote

Important To Me

Company CultureWork-life balanceCareer advancementPersonal development programsStock Options / Equity / Profit SharingWork from home optionPaid time offPaid sick leaveHealthcare benefitsTeam Building / Company Retreats4-day work week401k matchFlexible work hours

Timeline

Senior Administrator
UC Tax & Accounting Services
12.2019 - 12.2023
Customer Service Representative
Eco-fit Alberta
01.2018 - 12.2019
Sales Consultant/Customer Service Representative
Shaw Cable Systems
01.2017 - 01.2018
Outreach Coordinator
Community Alliance For Support And Empowerment
04.2013 - 12.2016
Justice Institute of British
Some College (No Degree) from Family Mediation & Third Party Conflict Resolution
University of Windsor
Bachelor of Art from Social, Social Justice & Family Studies

Similar Profiles

CREATE PROFILE
Louisa Okpara