Louisa Eziegbo
Edmonton,Nigeria
Summary
Dedicated customer service professional with over 2 years of experience in multi-channel contact center environments. Proficient in handling diverse customer interactions and skilled in using customer service software. Seeking to leverage communication skills and attention to detail to contribute to organization success
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Paelon Memorial Hospital
07.2024 - 09.2024
- Managed customer interactions across phone, email, and chat platforms, providing timely and effective solutions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained a high level of patience and professionalism in high-pressure situations, ensuring customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Trained new staff on software and best practices, facilitating a smooth onboarding process.
Customer Support Associate
Paelon Memorial Hospital
05.2021 - 05.2024
- Handled customer complaints with a focus on conflict resolution and maintaining a positive company image.
- Enhanced customer satisfaction by promtly addressig customer concerns and inquiries.
- Participated in continuous training to adapt to new technologies and evolving support channels.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
Education
High School Diploma -
Sacred Heart College
Lagos07-2012
Skills
- Problem-solving abilities
- Adaptability
- Active Listening
- Critical Thinking
- Attention to detail
- CRM proficiency ( Salesforce)
- Communication tools (Slack, Bitrix24)
Languages
English
Full Professional
Timeline
Customer Service Representative
Paelon Memorial Hospital
07.2024 - 09.2024
Customer Support Associate
Paelon Memorial Hospital
05.2021 - 05.2024
High School Diploma -
Sacred Heart College
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