Louis Wong

Prepared and served high-quality beverages in fast-paced environment

Engaged with customers to provide exceptional service and resolve inquiries or issues

Trained new baristas on beverage preparation and customer service protocols

Maintained cleanliness and organization of workstations to ensure operational efficiency

Developed soft skills like teamwork, customer service, and working under stress

Facilitated patient recruitment efforts for clinical research studies at the Ronald Reagan UCLA Medical Center during weekly 4 hour shifts

Assisted in data collection (ex. swab samples), informed patient consent, and EPIC trackboard monitoring for multiple studies

Organized and maintained research documentation, ensuring accuracy and the protection of patient privacy

Trained new members on research protocol, professionalism within the emergency department, and ethical practices

Collaborated with staff to run the REACH to Achieve program that emphasizes physical wellbeing, emotional wellbeing, fitness, and health education for our members with multiple sclerosis

Supported every staff member in their specific program needs (ex. assisting with setting up yoga or art therapy)

Supported every center member with their individual needs (ex. bringing their art ideas to life, assisting members to the bathroom)

Individually led various member activities including recreational board games and cognitive stimulation

Facilitated an environment where every member felt included and had their MS needs properly addressed

Reorganized all patient files and facilitated office transition from paper files to digital records

Billed insurance for patient visits and recorded explanation of benefits to ensure accurate billing practices

Maintained the front desk, including checking patients in, answering phone calls, scheduling patient visits, and ensuring any necessary paperwork is signed

Coordinated patient flow in and out of office rooms to minimize wait times while abiding by COVID protocols

Utilized Cantonese, Mandarin, and English as needed to offer patients the most comfortable care possible