Louis Valdez
Ontario
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Information Technology Tech Support Analyst II
Los Angeles County Department Of Health Services
09.2022 - Current
- Assists in support of new vendor application such as Kno2 eFaxing. Maintain and establish new user profiles and or user role changes within application.
- Create new accounts for several users and facilities transitioning to Kno2 eFax.
- Train staff members and users in-person or over the phone with new Kno2 eFax workflow.
- Maintain accounts among multiple facilities and keep up to date records of status.
- Obtain and review vendor quotations, and utilizing cost analysis process requests through GHX procurement application.
- Assist and construct documentation broadcast messages to select or all DHS employees for workflow updates, interface and clinical application enhancements, security, and business continuity requirements requested by hospital administration and IT leadership.
Information Technology Technical Support Analyst I
Los Angeles County Department Of Health Services
01.2022 - 09.2022
- Provide customer service to end users on various clinical and non-clinical applications in Help Desk environment.
- Troubleshoot end user issues over the phone or on-site regarding computer peripherals, desktop applications, and clinical applications.
- Generate service requests for end users in Cherwell system, and document in detail the issue for escalation.
- Construct and assist in distribution of broadcast messages to select or all DHS employees that include but not limited to; scheduled and unscheduled maintenance of applications, Workflow updates, and various messages requested by hospital administration and IT leadership.
- Maintain and add user profiles to vendor application such as One-E-App.
Senior Information Technology Aide
Los Angeles County Department Of Health Services
05.2021 - 01.2022
- Provide customer service to end users on various clinical and non-clinical applications in Help Desk environment.
- Troubleshoot end user issues over the phone or on-site regarding computer peripherals, desktop applications, and clinical applications.
- Identify patterns in user issues and reported calls to construct a resolution and implementation.
- Generate service requests for end users in Cherwell system, and document in detail the issue for escalation.
- Participate in new hardware deployment projects that include but not limited to application configuration, peripheral equipment installation and testing.
Information Technology Aide
Los Angeles County Department Of Health Services
08.2019 - 05.2021
- Provide support to system customers and medical staff with various Health Care applications.
- Troubleshoot end user issues over the phone regarding computer IT hardware and desktop applications.
- Assist in documenting Help Desk calls that require expedited research and investigation.
- Aide in the installation, configuration, maintenance and troubleshooting.
Procurement Aid
Los Angeles County Internal Services Department
03.2016 - 08.2019
- Process purchase requests pertaining to skill set in information technology.
- Provide support to new and existing vendors with technical issues that included resetting user passwords, vendor registration on WebVen site, and issues regarding bid postings on Vendor Self-Service (VSS) and LACOBIDS sites.
- Assist county employees with technical issues on eCAPS Procurement application that involved errors on purchase orders, agreements, invoices, and receiving documents.
Education
Computer Systems Technician -
UEI College
Ontario, CA07.2015
High School Diploma -
West Covina High School
West Covina, CA06.2012
Skills
- Customer Service
- Excellent Communication Skills
- Hardware Installation: Memory, Hard Drive, CPU, Power Supply, and Computer Peripherals
- Software Installation
- Printer Networking: Configure/Troubleshoot Repair
Timeline
Information Technology Tech Support Analyst II
Los Angeles County Department Of Health Services
09.2022 - Current
Information Technology Technical Support Analyst I
Los Angeles County Department Of Health Services
01.2022 - 09.2022
Senior Information Technology Aide
Los Angeles County Department Of Health Services
05.2021 - 01.2022
Information Technology Aide
Los Angeles County Department Of Health Services
08.2019 - 05.2021
Procurement Aid
Los Angeles County Internal Services Department
03.2016 - 08.2019
Computer Systems Technician -
UEI College
High School Diploma -
West Covina High School
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