Louis Santiago

La Verne

Overview

years of professional experience

Work History

Lead Receiver

Lowes Home Improvment

San Dimas

12.2002 - 05.2025

Oversaw all incoming shipments and ensured accurate receipt of merchandise.
Trained new staff on receiving procedures and safety protocols.
Coordinated with vendors to resolve discrepancies in shipments.
Utilized inventory management systems for tracking received items.
Conducted regular audits to maintain accurate stock levels and prevent loss.
Performed regular maintenance on equipment used in the receiving process such as forklifts and pallet jacks.
Verified quantities of incoming shipments against purchase orders and packing slips.
Assisted in maintaining inventory levels through cycle counts and physical inventories.
Trained new team members on proper receiving procedures and safety protocols.
Resolved problems concerning damaged merchandise or materials returned by customers.
Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.

Warehouse Supervisor

ProSource One

Ft Myers

12.1999 - 10.2002

Supervised daily operations and ensured team adherence to safety standards.
Coordinated workflow among staff to optimize production efficiency.
Trained new employees on company policies and operational procedures.
Implemented process improvements to enhance productivity and reduce waste.
Responded to employee concerns and facilitated conflict resolution among team members.
Provided guidance and direction to subordinates regarding job duties and responsibilities.
Directed and supervised team of 15 employees in daily operations.
Monitored employee productivity to provide constructive feedback and coaching.
Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Collaborated with other departments to coordinate workflow processes between teams.

Enlisted Soldier

US Army

Youngstown

09.1989 - 12.1999

Operated commercial trucks for long-distance transportation of goods.
Ensured compliance with safety regulations and traffic laws during deliveries.
Conducted pre-trip inspections to maintain vehicle functionality and safety standards.
Planned efficient routes to minimize delays and optimize delivery schedules.
Transported goods to and from specified destinations in accordance with delivery schedules.
Communicated with dispatchers regarding pickup and delivery times.
Assisted in loading and unloading freight at various locations as needed.
Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
Inspected truck before and after trips, ensuring all safety regulations were followed.
Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
Filled out paperwork accurately at each stop along route including bills of lading and trip sheets.
Inspected truck for defects and safe operating condition before, during and after trips.
Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
Ensured deliveries were on time by following designated routes and adhering to traffic laws.
Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
Managed personal driving time according to Hours of Service regulations.
Verified load against shipping papers to ensure accuracy of shipment.
Hooked and unhooked trailers from tractor and converter dollies.
Complied with DOT requirements for background checks prior to operating a CMV.
Loaded and unloaded cargo using forklifts or other material handling equipment.
Kept up-to-date knowledge of changing roads, construction areas, traffic patterns, and dangerous curves in order to plan the most efficient routes.
Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
Conducted daily DOT pre-trip inspections according to set checklist.
Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.

Education

High School Diploma -

Youngstown State University

Youngstown, OH

06-1985

Skills

Inventory management
Equipment maintenance
Shipping coordination

Quality control
Receiving procedures
Employee training

Accomplishments

I was employee of the year at Lowe's from 2003-2007 for the backend.

Timeline