Timeline
Work History
Overview
Education
Skills
Summary
Generic

LOUIS NYUYKONGE

Oshawa,ON

Timeline

Bilingual Customer Service Representative

Flexiti
10.2024 - Current

Customer Support Specialist

Swift Continental Ltd
06.2023 - 07.2024

Bachelor Of Technology - International Trade And Transportation Logistics M

University of Bamenda
09.2020 - 06.2021

Diploma - Transport Management

University of Bamenda
09.2018 - 06.2020

Work History

Bilingual Customer Service Representative

Flexiti
Toronto, Ontario
10.2024 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Customer Support Specialist

Swift Continental Ltd
Pickering, Ontario
06.2023 - 07.2024
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Worked effectively in fast-paced environments.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Paid attention to detail while completing assignments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Organized and detail-oriented with a strong work ethic.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Overview

1
1
year of professional experience
2
2
years of post-secondary education

Education

Bachelor Of Technology - International Trade And Transportation Logistics M

University of Bamenda
Bamenda Cameroon
09.2020 - 06.2021

Diploma - Transport Management

University of Bamenda
Bamenda Cameroon
09.2018 - 06.2020

Skills

  • Customer support
  • Call center experience
  • Issue research
  • Team collaboration
  • Active listening
  • Flexibility and adaptability
  • Client relationship management
  • Bilingual communication
  • Computer skills
  • Problem resolution
  • Work prioritization
  • Customer relations
  • Call documentation
  • Order processing
  • Account updates
  • Transaction processing
  • Report generation
  • Policies and procedures adherence
  • Relationship building
  • Stress management
  • Time management
  • Claims evaluation
  • Account management

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced Customer Service Representative fluent in English and [Type] language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.

LOUIS NYUYKONGE