Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Louis Nyuykonge

Oshawa,ON

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Customer Support Specialist

Swift Continental Ltd.
Pickering, Ontario
06.2023 - 07.2024
  • Investigated customer complaints regarding product quality or service rendered.
  • Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
  • Ensured customer satisfaction through effective communication skills and problem resolution techniques.
  • Responded to customer emails and phone calls promptly, courteously, and professionally.
  • Coordinated with third-party vendors when necessary for resolving escalated customer issues.
  • Consulted with customers regarding needs and addressed concerns.
  • Upheld high standards of customer services by responding to inquiries, needs and problems.
  • Resolved issues with first call and escalated more complex issues to obtain necessary customer support.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Car Sales Advisor

Vitalis Auto Plaza
Yaounde, Cameroon
01.2022 - 04.2023
  • Researched competitive pricing strategies in order to remain competitive within the market.
  • Attended weekly staff meetings to discuss best practices in sales techniques, customer service standards.
  • Maintained a clean showroom by vacuuming carpets, dusting surfaces, polishing chrome trim pieces.
  • Demonstrated features and benefits of vehicles to potential buyers.
  • Conducted follow-up calls to ensure customer satisfaction after purchase or lease agreement was finalized.
  • Performed routine maintenance tasks such as checking tire pressure, oil levels and fluid levels on customer vehicles prior to delivery.
  • Negotiated prices and contracts with customers for a mutually beneficial deal.
  • Greeted customers and answered questions regarding vehicles.

Cashier

The Young Shall Grow Taxi Services
Younde, Cameroon
07.2021 - 12.2021
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Followed company security procedures for handling large sums of money.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Resolved customer complaints professionally in accordance with company policy.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Performed other duties as assigned by management.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Education

Bachelor of Technology - International Trade And Transportation Logistics Management

University of Bamenda
Bamenda, Cameroon
06-2021

Diploma - Transportation Management

University of Bamenda
Bamenda, Cameroon
06-2020

Skills

  • Customer service excellence
  • Complaint Handling
  • Technical Troubleshooting
  • Sales Support
  • Quality Assurance
  • Incoming Call Management
  • Help Desk Support
  • Problem-Solving
  • Organizational Skills
  • Professional Demeanor
  • Highly Professional
  • Goal Setting
  • Relationship Building
  • Excellent Communication
  • Active Listening
  • Team Collaboration

Languages

English
Professional
French
Professional

References

References available upon request.

Timeline

Customer Support Specialist

Swift Continental Ltd.
06.2023 - 07.2024

Car Sales Advisor

Vitalis Auto Plaza
01.2022 - 04.2023

Cashier

The Young Shall Grow Taxi Services
07.2021 - 12.2021

Bachelor of Technology - International Trade And Transportation Logistics Management

University of Bamenda

Diploma - Transportation Management

University of Bamenda

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Louis Nyuykonge